MAY 2003 TRAINING CALENDAR

New Employee Orientation, Wednesday, 05/14/03, 8:00 a.m.-12:00 p.m.
J.D. Wetsel Building, Room 200-Instructor: Colin Sanor, H.R. Specialist I
New Employee Orientation is the primary foundation of the University's Staff
Development
program. It is a requirement for all new, benefits eligible, employees.

Customer Service 101 Thursday, 05/15/03, 2:00 p.m.- 4:00 p.m.
J.D. Wetsel Building, Room 200-Instructor: Jeri  Parks, Staff Development
Manager
Discover how to make every client connection a positive one.  The instructor
teaches you the skills  needed to communicate professionalism, gain respect,
enhance customer relationships, and deal with difficult customers.  Written
as an introductory course for frontline employees.

Time Management Tuesday, 05/20/03, 9:00 a.m.-11:00 a.m.
J.D. Wetsel Building, Room 200-Instructor: Jeri Parks, Staff Development
Manager
Are your time management skills up to the challenge of doing more with less?
Do you put off more today than you can ever accomplish tomorrow?  If you're
doing more and enjoying it less, it's time to get out of the time trap and
back to productive management! Learn how to determine which things are
important and which are not.  The instructor teaches you practical
techniques for controlling time and making it a manageable resource.

H.R. Forum Question and Answer Session Wednesday, 05/21/03, 9:00 a.m.-10:30
a.m.
J.D. Wetsel Building, Room 200-Instructor: Jeri Parks, Staff Development
Manager
The topic for the H.R. Forum will be a open question and answer session.
This is your opportunity to ask questions to HR Representatives from
Benefits, Records, Employment, Compensation, Employee Relations and Staff
Development.  Please email your questions to [log in to unmask]
<mailto:[log in to unmask]> .

Communication Skills  Wednesday, 05/28/03, 2:00 p.m.- 4:00 p.m.
J.D. Wetsel  Building, Room 200-Instructor: EAP  Representative
Participants will learn the principles of effective communication.  We will
discuss assertive communication, non verbal and verbal communication and how
personality types affect communication styles.  Join us to learn how to
become a more effective assertive communicator.

Jeri Parks
Staff Development Manager
817-272-5554


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