Just a reminder, we are offering our basic Customer Service class this
Thursday.  This is the 1st time in six months that we have been able to
offer this class.  It will be the 1st in a 3- part series on customer
service and marketing.  In June we will be offering Customer Service for
Managers, which will include information on needs assessments and customer
satisfaction surveys.  We will finish in July and a marketing and
advertising class.  If customer service is important to you and your
department I strongly encourage you to attend all three sessions.

Important information:
Name:  Customer Service 101
Date:  May 15th
Time:  2:00 p.m. to 4:00 p.m.
Location: J.D. Wetsel Building, Room 200

To register, please respond to this email or contact the Office of Human
Resources at ext. 5554.


Jeri Parks
Staff Development Coordinator
817-272-4218