JULY 2003 TRAINING CALENDAR NEW EMPLOYEE ORIENTATION Wednesday, July 9, 2003, 8:00 a.m.-12:00 p.m. J.D. Wetsel Building, Room 200 Instructor: Colin Sanor, H.R. Specialist I New Employee Orientation is the primary foundation of the University's Staff Development program. It is a requirement for all new, benefits eligible, employees. CUSTOMER SERVICE FOR SUPERVISORS Tuesday, July 15, 2003, 1:00 p.m.-4:00 p.m. J.D. Wetsel Building, Room 200 Instructors: Jeri Parks, Staff Development Manager, Krista Hawley, HR Manager, Ehren Wixson, Employment Manager, and Dr. Pam Haws, Institutional Research and Planning, Part two of our three part series on customer service and marketing. In this class we will explore the manager's role in providing excellent customer service. Topics include: selecting and training the right personnel, understanding your customers, viewing customer complaints as a golden opportunity, using needs assessments and creating an effective delivery system. H.R. FORUM, ANNUAL OPEN ENROLLMENT July 16th & 18th, 2003, 9:00 a.m.-11:00 a.m. J.D. Wetsel Building, Room 200 Instructors: H.R. Benefits Department Changes for the 2003-2004 benefit year will be discussed. Retirement changes will also be covered. COMMUNICATION SKILLS Tuesday, July 22, 2003, 9:00 a.m.-11:00 a.m. J.D. Wetsel Building, Room 200 Instructor: EAP Representative Participants will learn the principles of effective communication. We will discuss assertive communication, non-verbal and verbal communication and how personality types affect communication styles. Join us to learn how to become a more effective assertive communicator. TRAIN THE TRAINER Thursday, July 24, 2003 9:00 a.m.-4:00 p.m. J.D. Wetsel Building, Room 200 Instructor: Jeri Parks, Staff Development Manager The ability to train others has become a valuable professional skill. This class covers all the basics for becoming an effective trainer. Topics include: writing training objectives, understanding adult learning, using activities effectively, creating the presentation and dealing with difficult participants. Learn how to create a training program that gets the results you need. Communications/Marketing Workshop Thursday, July 31,2003 8:30 a.m.-4:30 p.m. University Center Facilitator: Tracey Cichock, Director of Marketing and Communications Instructors: Various Part three of a three part series on customer service and marketing. This class will cover a variety of topics regarding marketing. The complete agenda can be found on our website at http://www.uta.edu/human_resource/training/thome.htm <http://www.uta.edu/human_resource/training/thome.htm> . To register for this class please contact Carolyn James at [log in to unmask] <mailto:[log in to unmask]> . In a continuing effort to streamline the Staff Development Program, to help with cost savings, we will no longer be mailing out a paper training calendar. All information regarding the Staff Development Program, including the training calendar, will be distributed via the training listserv and website. To subscribe to the training listserv, send an e-mail request to <mailto:[log in to unmask]> [log in to unmask] In the body of the message type the following: subscribe training-calendar your-full-name. If you have any questions or concerns regarding this change please contact the Office of Human Resources at ext. 5554. Tina A. Johnson University of Texas at Arlington 1225 W. Mitchell Ste. 212 Arlington, TX 76013 (817)272-5554 office (817)272-7288 fax _____ <http://promos.hotbar.com/promos/promodll.dll?RunPromo&El=hotbar%5felement%3 bst%3b&SG=&RAND=41294> Upgrade Your Email - Click here!