JULY
2003
TRAINING
CALENDAR
Instructor: Colin Sanor, H.R. Specialist I
New Employee Orientation is
the primary foundation of the University's Staff Development program. It is a
requirement for all new, benefits eligible, employees.
Instructors: Jeri Parks, Staff Development Manager,
Krista Hawley, HR Manager, Ehren Wixson, Employment Manager, and Dr. Pam Haws,
Institutional Research and Planning,
Part two of our three part series on customer service and
marketing. In this class we will
explore the manager's role in providing excellent customer service. Topics include: selecting and training the right
personnel, understanding your customers, viewing customer complaints as a golden
opportunity, using needs assessments and creating an effective delivery
system.
July 16th
& 18th, 2003,
Instructors: H.R. Benefits Department
Changes for the 2003-2004 benefit year will be
discussed. Retirement changes will
also be covered.
Instructor: EAP Representative
Participants will learn the
principles of effective communication. We will discuss assertive
communication, non-verbal and verbal communication and how personality types
affect communication styles. Join us to learn how to become a more
effective assertive communicator.
TRAIN THE
TRAINER
Instructor: Jeri Parks, Staff Development
Manager
The ability to
train others has become a valuable professional skill. This class covers all the basics for
becoming an effective trainer.
Topics include: writing training objectives, understanding adult
learning, using activities effectively, creating the presentation and dealing
with difficult participants. Learn
how to create a training program that gets the results you
need.
Communications/Marketing Workshop
Facilitator: Tracey Cichock, Director of Marketing and
Communications
Instructors:
Various
Part three
of a three part series on customer service and marketing. This class will cover a variety of
topics regarding marketing. The
complete agenda can be found on our website at http://www.uta.edu/human_resource/training/thome.htm. To register for this class please
contact Carolyn James at [log in to unmask].
In a continuing effort to streamline the Staff Development Program, to help with cost savings, we will no longer be mailing out a paper training calendar. All information regarding the Staff Development Program, including the training calendar, will be distributed via the training listserv and website. To subscribe to the training listserv, send an e-mail request to [log in to unmask]. In the body of the message type the following: subscribe training-calendar your-full-name.
If you have any questions or concerns regarding this change please contact the Office of Human Resources at ext. 5554.