Training/Staff Development Opportunities

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Next Week
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Microsoft Word II

Take your word processing documents to the next level. Participants  
will learn about Word templates; how to work with graphics by  
inserting and modifying pictures; how to insert watermarks and Word  
Art; and how to work with tables and columns.

What: Microsoft Word II
When: Tuesday September 11th, 2:00 p.m.-4:00 p.m.
Where: Continuing Education/Workforce Development Center: E200C
Who: Office of Information Technology Trainer

Additional training will be provided on basic techniques for managing  
a large document: inserting page numbers, inserting headers/footers,  
and creating a table of contents.

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Customer Service 101

How can I best serve my customers? How do I deal with difficult  
customers? If you’re looking for answers to these questions then  
this is the class for you.

What: Customer Service 101
When: Thursday September 13th, 2:00 pm-4:00 pm
Where: Wetsel Service Center room 200
Who: Shawn DuMond

Come learn what it means to deliver knock-your-socks-off customer  
service.

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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext:  
2-7292 with your questions or comments.

  OUR MISSION: "It is the purpose of the Staff Development Office of  
The University of Texas at Arlington to empower the employees of our  
University by providing educational opportunities in the areas of  
Professional Development, Personal Growth and Family Enrichment."