Note: Classes marked with an (8) are part of the CORE 8
program. Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of our
Trailblazers: Pathways to Effective Supervision program.
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Professional Telephone Techniques (8)
This course is a basic introduction to telephone etiquette
and customer service skills. Learn to develop and utilize listening and
speaking skills for better communication between the customer and
yourself. Discover what to do and say when a phone call becomes
difficult.
What: Professional Telephone Techniques
When: Tuesday May 27th, 2008, 9:00 am-11:00 am
Where: Wetsel Service Center room 200
Who: Shawn DuMond
A little effort and the right knowledge will go a long way
in having a professional phone conversation.
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Attitude: It Colors Everything (AP)
With so many situations and circumstances out of control in
and around us, it is comforting to know that there is one thing we can control
our attitude. Maintaining a positive attitude in the face of difficulty as well
and success makes a world of difference in how you function in your work place
and how people interact with you.
What: Attitude: It Colors Everything
When: Thursday, May 29th, 2008 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond
This class is designed to help you explore the tools
necessary to having and maintaining the right attitude. In addition, we will discuss
how to deal with those whose attitude is difficult to deal with.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or
to register for a computer class, please visit the OIT Training website.
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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone
at Ext: 2-5518 with your questions or comments.
OUR MISSION: "It is the purpose of the Staff
Development Office of The University of Texas at Arlington to empower the
employees of our University by providing educational opportunities in the areas
of Professional Development, Personal Growth and Family Enrichment."
