Staff Development Opportunities (Registration/Training Calendar)  (Staff Development Home)  (Human Resources Home)

September 2008

Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program.

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Maverick 101: New Employee Orientation (8) 

If you are new to UT Arlington or if you are an existing employee looking to reconnect with the pulse of the University, then I’ve got the class for you.

What: Maverick 101: New Employee Orientation
When: Wednesday, September 3rd, 2008, 8:00 a.m.-12:00 p.m.
Where: Wetsel Service Center Room 200
Who: Shawn DuMond and a host of key UT Arlington department leaders.

Come learn about the exciting happenings here at UT Arlington and hear from key departments that want to make your work and life easier and more fulfilling.

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Customer Service 101 (8)

How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you.

What: Customer Service 101
When: Thursday, September 4th, 2008, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond 

Come learn what it means to deliver knock-your-socks-off customer service.

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Fundamental Skills for Supervisors/Managers (T) (AP)

If you are a first time supervisor/manager looking for the key tools for success in your new role or a longtime supervisor/manager, then you don’t want to miss this opportunity to learn and grow. This course deals with the essential skills and knowledge for all supervisors and mangers.

What: Fundamental Skills for Supervisors/Managers
When: Wednesday, September 10th, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond

Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement.

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AHA HeartSavers: First Aid with CPR and AED

 Would you know what to do if someone around you was having a heart attack?

What: AHA HeartSavers: First Aid with CPR and AED
When: Wednesday, September 17th, 2008, 9:00 a.m. -12:00 p.m.
Where: Environmental Health & Safety Building, 500 Summit Ave. 
Who: Environmental Health and Safety Trainers

The skills you learn here could save a life. Participants will receive CPR certification card.

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Managing Across Generations (T)

The needs and expectations of the next generation entering the work force today are greatly different from the generation on the verge of retirement. This course help managers and supervisors understand the needs and expectations of their own generation and other generations.

What: Managing Across Generations
When: Thursday, September 18th, 2008, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center Room 200
Who: Shawn DuMond

Participants will also explore how to relate to other generation without giving up their own generational identity.

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Professional Telephone Techniques (8)

This course is a basic introduction to telephone etiquette and customer service skills.  Learn to develop and utilize listening and speaking skills for better communication between the customer and yourself.  Discover what to do and say when a phone call becomes difficult.

What: Professional Telephone Techniques
When: Tuesday September 23rd, 2008, 9:00 a.m.-11:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond

A little effort and the right knowledge will go a long way in having a professional phone conversation.

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Lunch-N-Learn: The Importance of Incorporating Stretching Into Your Exercise Routine

This presentation will inform people about not only the importance of stretching, but will give information about all different types of stretches and ways to stretch that are most beneficial for involvement in exercise and improving function in everyday life activities.

What: The Importance of Incorporating Stretching Into Your Exercise Routine
When: Wednesday, September 24th, 2008, 12:00 p.m.-1:00 p.m.
Where: Maverick Activity Center 101B 
Who: Jaime Maddox, Graduate Assistant at the University of Texas at Arlington.

Bring your sack lunch and a notepad.

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Interested in Technical/Computer classes?

For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website.

http://www.uta.edu/oit/clientservices/training

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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext: 2-5518 with your questions or comments.

OUR MISSION: "It is the purpose of the Staff Development Office of The University of Texas at Arlington to empower the employees of our University by providing educational opportunities in the areas of Professional Development, Personal Growth and Family Enrichment."