Staff Development Opportunities 

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April 2009

Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program.

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Maverick 101: New Employee Orientation (8) 

If you are new to UT Arlington or if you are an existing employee looking to reconnect with the pulse of the University, then I’ve got the class for you.

What: Maverick 101: New Employee Orientation
When: Wednesday, April 1st, 2009, 8:00 a.m.-12:00 p.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen, Rosa Newman, and a host of key UT Arlington department leaders. 

Come learn about the exciting happenings here at UT Arlington and hear from key departments that want to make your work and life easier and more fulfilling.

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Food for Thought: Crisis and Stress: We All Go Through It, Some Better Than Others 

This discussion will address the differences between crisis and stress and how to combat each one. Intervening as a respondent to crisis and stress will also be addressed.

What: Crisis and Stress
When: Wednesday, April 1st, 2009, 12:00 p.m.-1:00 p.m.
Where: Maverick Activity Center 101B
Who: M. Deanee' Moran, MA, UT Arlington-R.V.S.P. Coordinator 

Bring your sack lunch and a notepad.

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Performance Management Forms and Procedures 

Join us for an overview of the new forms and procedures for Performance Management at UT Arlington.

What: Performance Management Forms and Procedures

When: Thursday, April 2nd, 2009, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond 

New forms can be found online at: http://www.uta.edu/policy/forms/hr/3-82.pdf 

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Customer Service 101 (8)

How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you. 

What: Customer Service 101
When: Tuesday, April 7th, 2009, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center room 200
Who: Jake Allen 

Come learn what it means to deliver knock-your-socks-off customer service.

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MavLife: Livin’ Like A Maverick-Discovering Your Type 

Using a personality assessment tool, participants will explore their preferences for behaviors in four dimensions and how those preferences effect actions at work.  The type functions will be described and discussion and activities will ensue to explore how type can be used in building a well-rounded team.

What: Discovering Your Type
When: Wednesday, April 8th, 2009, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Cheri Butler, UT Arlington Career Services

Come and learn what your type is and how to make the most of it in a team environment! 

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Welcoming Diversity (8) 

This workshop is an experiential, interactive program designed to promote awareness and increased sensitivity to the many similarities and differences among individuals and groups in our society.  Done in an upbeat, hopeful tone, the program focuses on developing self-pride, examining stereotypes, and learning skills in responding to prejudicial jokes, remarks, and slurs. Participants will also discover how to be more attentive to diversity and racism in the workplace and community.

What: Welcoming Diversity
When: Thursday, April 9th, 2009, 9:00 a.m.- 4:00 p.m.
Where: Rady Room, 6th floor Nederman Hall 
Who: Eunice Currie and Shawn DuMond

Lunch will be provided. Please dress in comfortable/casual attire. 

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Fundamental Skills for Supervisor and Managers (T)

If you are a first time supervisor/manager looking for the key tools for success in your new role or a longtime supervisor/manager, then you don’t want to miss this opportunity to learn and grow. This course deals with the essential skills and knowledge for all supervisors and mangers.

What: Fundamental Skills for Supervisors/Managers
When: Tuesday, April 14th, 2009, 9:00 a.m. - 11:00 a.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond

Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement.

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AHA HeartSavers: First Aid with CPR and AED

Would you know what to do if someone around you was having a heart attack? 

What: AHA HeartSavers: First Aid with CPR and AED
When: Wednesday April 15th, 2009, 9:00 a.m. -12:00 p.m.
Where: Environmental Health & Safety Building, 500 Summit Ave.
Who: Environmental Health and Safety Trainers

The skills you learn here could save a life. Participants will receive CPR certification card. 

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Real Talk/Real Issues: Disability Etiquette 101:  Why is Disability Part of our Diversity Today? 

Viewing people with disabilities as a specific cultural group within a diverse society is a new development in today’s society. This session will explore historical disability references and current trends that support the idea of disability as part of our diversity and how we can use “disability etiquette” to help us be inclusive at UT Arlington!

What: Disability Etiquette 101:  Why is Disability Part of our Diversity Today?
When: Wednesday, April 15, 2009 - 12:00 p.m.- 1:00 p.m.
Where: Wetsel Service Center – room 200
Who: Dr. Dianne Hengst, Director/Office for Students with Disabilities and ADA Coordinator for UT Arlington 

Space is limited. Lunch will be served. Contact the Office of Institutional Compliance at [log in to unmask] or 2-5100 with your questions.

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Professional Telephone Techniques (8) 

This course is a basic introduction to telephone etiquette and customer service skills.  Learn to develop and utilize listening and speaking skills for better communication between the customer and yourself.  Discover what to do and say when a phone call becomes difficult.

What: Professional Telephone Techniques
When: Thursday, April 16th, 2009, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond 

A little effort and the right knowledge will go a long way in having a professional phone conversation. 

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Partnering With Your Boss (AP) 

As an administrative assistant, your success depends upon effectively partnering with your boss. You are often called upon to communicate, plan, organize, negotiate and participate in decision-making at very high levels. This course is specially designed to help you learn goal setting, prioritizing, planning, decision making, relationship building and listening.

What: Partnering with Your Boss
When: Tuesday, April 21st, 2009, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center, room 200
Who: Shawn DuMond 

You will return to work with a better understanding of what partnering with your boss entails and a greater ability to support your organizations goals from your position as a secretary, executive secretary or member of the administrative support staff.

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Essentials of Assertiveness (AP) 

Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization and discover techniques on how to be an assertive communicator.

What: Essentials of Assertiveness
When: Thursday, April 23rd, 2009, 2:00 p.m. -4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond 

You will also explore the differences between being passive, aggressive and assertive. In addition, you will assess your areas of strength and growth in this critical skill.

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Say What You Mean and Mean What You Say: Essential Communication Skills (8)

Do you struggle to find the right words in a conversation? Do you find yourself not being able to get your point across? Now is your opportunity to learn the skills that can empower you to speak clearly and effectively. 

What: Essential Communication Skills
When: Wednesday, April 29th, 2009, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center Room 200
Who: Shawn DuMond 

Participants will learn about communication styles, assertiveness, non-verbal communication, and additional keys to communication that will educate and empower.

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Team Building for Supervisors (T) 

 As a manager, what kind of relationship would you like to have with your employees ... Leader? Friend? Teacher? Mentor?... the person who motivates them, guides them, encourages them, and makes them want to win? Our team-building seminar is designed to teach you powerful employee coaching methods to turn even problem employees into super productive, motivated winners!

What: Team Building for Supervisors
When: Thursday, April 30th, 2009, 2:00 p.m.- 4:00 p.m.
Where: Wetsel Service Center, room 200
Who: Shawn DuMond

This team-building training shows you how to pull everyone together with a shared drive and purpose.

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Interested in Technical/Computer classes?

For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website.

http://www.uta.edu/oit/cs/training/index.php 

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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext: 2-5518 with your questions or comments.

OUR MISSION: "It is the purpose of the Staff Development Office of The University of Texas at Arlington to empower the employees of our University by providing educational opportunities in the areas of Professional Development, Personal Growth and Family Enrichment."