Staff Development Opportunities (Registration/Training Calendar) (Staff
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Note: Classes marked with an (8) are part of the CORE 8
program. Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of our
Trailblazers: Pathways to Effective Supervision program.
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Customer Service 101 (8)
How can I best serve my customers? How do I deal with
difficult customers? If you’re looking for answers to these questions then this
is the class for you.
What: Customer Service 101
When: Tuesday, April 7th, 2009, 9:00 a.m. - 11:00 a.m.
Where: Wetsel Service Center room 200
Who: Jake Allen
Come learn what it means to deliver knock-your-socks-off
customer service.
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MavLife: Livin’ Like A Maverick-Discovering Your Type
Using a personality assessment tool, participants will
explore their preferences for behaviors in four dimensions and how those
preferences effect actions at work. The type functions will be described
and discussion and activities will ensue to explore how type can be used in
building a well-rounded team.
What: Discovering Your Type
When: Wednesday, April 8th, 2009, 2:00 p.m. - 4:00 p.m.
Where: Wetsel Service Center room 200
Who: Cheri Butler, UT Arlington Career Services
Come and learn what your type is and how to make the most of
it in a team environment!
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Welcoming Diversity (8)
This workshop is an experiential, interactive program
designed to promote awareness and increased sensitivity to the many
similarities and differences among individuals and groups in our society. Done in an upbeat, hopeful tone, the
program focuses on developing self-pride, examining stereotypes, and learning
skills in responding to prejudicial jokes, remarks, and slurs. Participants
will also discover how to be more attentive to diversity and racism in the
workplace and community.
What: Welcoming Diversity
When: Thursday, April 9th, 2009, 9:00 a.m. - 4:00 p.m.
Where: Rady Room, 6th floor Nederman Hall
Who: Eunice Currie and Shawn DuMond
Lunch will be provided. Please dress in comfortable/casual
attire.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or
to register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone
at Ext: 2-5518 with your questions or comments.
OUR MISSION: "It is the purpose of the Staff
Development Office of The University of Texas at Arlington to empower the
employees of our University by providing educational opportunities in the areas
of Professional Development, Personal Growth and Family Enrichment."