Staff Development Opportunities (Registration/Training Calendar)   
(Staff Development Home)  (Human Resources Home)

Next Week

Note: Classes marked with an (8) are part of the CORE 8 program.  
Classes marked with an (AP) are part of the Indispensable  
Administrative Assistant program. Classes marked by a (T) are part of  
our Trailblazers: Pathways to Effective Supervision program.

-------------------------------------------------------------------
Customer Service 101 (8)

How can I best serve my customers? How do I deal with difficult  
customers? If you’re looking for answers to these questions then this  
is the class for you.

What: Customer Service 101
When: Tuesday, April 7th, 2009, 9:00 a.m. - 11:00 a.m.
Where: Wetsel Service Center room 200
Who: Jake Allen

Come learn what it means to deliver knock-your-socks-off customer  
service.

------------------------------------------------------------
MavLife: Livin’ Like A Maverick-Discovering Your Type

Using a personality assessment tool, participants will explore their  
preferences for behaviors in four dimensions and how those preferences  
effect actions at work.  The type functions will be described and  
discussion and activities will ensue to explore how type can be used  
in building a well-rounded team.

What: Discovering Your Type
When: Wednesday, April 8th, 2009, 2:00 p.m. - 4:00 p.m.
Where: Wetsel Service Center room 200
Who: Cheri Butler, UT Arlington Career Services

Come and learn what your type is and how to make the most of it in a  
team environment!

-----------------------------------------------------------------
Welcoming Diversity (8)

This workshop is an experiential, interactive program designed to  
promote awareness and increased sensitivity to the many similarities  
and differences among individuals and groups in our society.  Done in  
an upbeat, hopeful tone, the program focuses on developing self-pride,  
examining stereotypes, and learning skills in responding to  
prejudicial jokes, remarks, and slurs. Participants will also discover  
how to be more attentive to diversity and racism in the workplace and  
community.

What: Welcoming Diversity
When: Thursday, April 9th, 2009, 9:00 a.m. - 4:00 p.m.
Where: Rady Room, 6th floor Nederman Hall
Who: Eunice Currie and Shawn DuMond

Lunch will be provided. Please dress in comfortable/casual attire.

-----------------------------------------------------------------
Interested in Technical/Computer classes?

For a full up to date list of computer training classes or to register  
for a computer class, please visit the OIT Training website.

http://www.uta.edu/oit/cs/training/index.php

-----------------------------------------------------------------
Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext:  
2-5518 with your questions or comments.

OUR MISSION: "It is the purpose of the Staff Development Office of The  
University of Texas at Arlington to empower the employees of our  
University by providing educational opportunities in the areas of  
Professional Development, Personal Growth and Family Enrichment."