Staff Development Opportunities 
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Note: Classes marked with an (8) are part of the CORE 8
program. Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of our
Trailblazers: Pathways to Effective Supervision program.
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Customer Service 101 (8)
How can I best serve my customers? How do I deal with
difficult customers? If you’re looking for answers to these questions then this
is the class for you.
What: Customer Service 101
When: Monday, June 22nd, 2009, 12:00 p.m. -2:00
p.m.
Where: Planetarium Conference room, Chemistry/Physics
Building room 303
Who: Jake Allen
Come learn what it means to deliver knock-your-socks-off
customer service.
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Dealing Effectively with Conflict and Confrontation (8)
If your first response to conflict and confrontation is
fight or flight, then you are responding naturally. However, there is another
solution that comes through knowledge and education. Come learn how to deal
effectively with conflict and discover new ways to make every conflict a
learning experience.
What: Dealing Effectively with Conflict and Confrontation
When: Tuesday, June 23rd, 2009, 9:00 a.m.-11:00
a.m.
Where: Planetarium Conference room, Chemistry/Physics
Building room 303
Who: Employee Assistance Program Trainer, Alliance Work
Partners
Whether you avoid conflict like the plague or see it as an
opportunity to sharpen your claws, this is the class for you.
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Say What You Mean, Mean What You Say: Essential
Communication Skills (8)
Do you struggle to find the right words in a conversation?
Do you find yourself not being able to get your point across? Now is your
opportunity to learn the skills that can empower you to speak clearly and
effectively.
What: Essential Communication Skills
When: Tuesday, June 23rd, 2009, 2:00 p.m.-4:00
p.m.
Where: Planetarium Conference room, Chemistry/Physics
Building room 303
Who: Jake Allen
Participants will learn about communication styles,
assertiveness, non-verbal communication, and additional keys to communication
that will educate and empower.
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Professional Telephone Techniques (8)
This course is a basic introduction to telephone etiquette
and customer service skills. Learn
to develop and utilize listening and speaking skills for better communication
between the customer and yourself.
Discover what to do and say when a phone call becomes difficult.
What: Professional Telephone Techniques
When: Wednesday June 24th, 2009, 12:00 p.m.-2:00p.m.
Where: Planetarium Conference room, Chemistry/Physics
Building room 303
Who: Jake Allen
A little effort and the right knowledge will go a long way
in having a professional phone conversation.
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Get Organized: Keys for Everyday Office Success (8)
If your office is a mess and you are drowning in your to-do
list, then this class is for you. Participants will learn how backlogs happen,
how to manage paperwork, how to eliminate clutter, and discover the benefits of
organization.
What: Get Organized: Keys to Everyday Office Success
When: Thursday June 25th, 2009, 2:00 p.m.-4:00 p.m.
Where: Planetarium Conference room, Chemistry/Physics
Building room 303
Who: Jake Allen
Now is the time and today is the day to get organized and
stay organized. Only you can make it happen.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or
to register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone
at Ext: 2-5518 with your questions or comments.
OUR MISSION: "It is the purpose of the Staff
Development Office of The University of Texas at Arlington to empower the
employees of our University by providing educational opportunities in the areas
of Professional Development, Personal Growth and Family Enrichment."
