Staff Development Opportunities(Registration/Training Calendar) (Staff Development Home) (Human Resources Home) October 2009 Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program. --------------------------------------------------------------- Maverick 101: New Employee Orientation (8) If you are new to UT Arlington or if you are an existing employee looking to reconnect with the pulse of the University, then I’ve got the class for you. What: Maverick 101: New Employee Orientation When: Wednesday, October 7th, 2009, 8:00 a.m.- 12:00 p.m. Where: Wetsel Service Center Room 200 Who: Rosa Newman, and a host of key UT Arlington department leaders. Come learn about the exciting happenings here at UT Arlington and hear from key departments that want to make your work and life easier and more fulfilling. ----------------------------------------------------------------- Customer Service 101 (8) How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you. What: Customer Service 101 When: Thursday, October 8th, 2009, 2:00 p.m. - 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman Come learn what it means to deliver knock-your-socks-off customer service. ----------------------------------------------------------------- Professionalism In The Workplace (AP) No matter what your title reads, you are an essential element in the success of your organization. In order for you to fulfill the responsibilities of your role, you must be able to present yourself and your ideas with a great deal of professionalism. What: Professionalism In The Workplace When: October 13th, 2009, 9:00 a.m.-11:00 a.m. Where: Wetsel Service Center Room 200 Who: Jake Allen This course is designed to help you identify and develop those needed skills for projecting and maintaining professional work relationships and confidence in the workplace. ----------------------------------------------------------------- Effective Employee Appraisals (T) (AP) This course will teach you the importance of the performance review and how it can be used as a tool to develop your employees and your teams. In addition you'll learn other ways to recognize and reward your employees and fellow team members and create a win/win atmosphere within your department. What: Effective Employee Appraisals When: Wednesday, October 14th, 2009, 9:00 a.m.-11:00 a.m. Where: Wetsel Service Center Room 200 Who: Shawn DuMond This is a great class to help you begin the new evaluation year on the right foot and be even more prepared for evaluation time next year. ----------------------------------------------------------------- AHA HeartSavers: First Aid with CPR and AED Would you know what to do if someone around you was having a heart attack? What: AHA HeartSavers: First Aid with CPR and AED When: Wednesday, October 14th, 2009, 9:00 a.m. - 12:00 p.m. Where: Environmental Health & Safety Building: Training Room, 500 Summit Ave. Who: Environmental Health and Safety Trainers The skills you learn here could save a life. Participants will receive CPR certification card. ----------------------------------------------------------------- Real Issues/Real Talk: Computer Security – Are Social Networks like Facebook and Linkedin risks to the University? This presentation will provide an overview of the various social networks and how they could potentially create risks for the University. What: Real Issues/Real Talk: Computer Security When: October 15, 2009, 12:00 – 1:00 PM Where: Wetsel Service Center Room 200 Who: Matt Fager, Information Security Office Space is limited. For questions, please email [log in to unmask] or call 2-5100. Lunch will be served. ----------------------------------------------------------------- Professional Telephone Techniques (8) This course is a basic introduction to telephone etiquette and customer service skills. Learn to develop and utilize listening and speaking skills for better communication between the customer and yourself. Discover what to do and say when a phone call becomes difficult. What: Professional Telephone Techniques When: Tuesday, October 20th, 2009, 9:00 a.m.-11: 00 a.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman A little effort and the right knowledge will go a long way in having a professional phone conversation. ----------------------------------------------------------------- Food For Thought: Do You Get Enough Zzzs? Getting an adequate amount of sleep can significantly improve the mind, body, and health. Come find out how much is really enough, how difficult it is to get this amount, and tips to overcome this challenge. Presented by Linda Nguyen, Campus Recreation Intern and a senior Kinesiology Major at the University of Texas at Arlington. What: Do You Get Enough Zzzs? When: Wednesday, October 21st, 2009, 12:00 p.m.-1:00 p.m. Where: Maverick Activities Center, 101B Who: Linda Nguyen, Campus Recreation Intern and a senior Kinesiology Major at the University of Texas at Arlington. Bring a notepad and your lunch. ----------------------------------------------------------------- Attitude: It Colors Everything (AP) With so many situations and circumstances out of control in and around us, it is comforting to know that there is one thing we can control our attitude. Maintaining a positive attitude in the face of difficulty as well and success makes a world of difference in how you function in your work place and how people interact with you. What: Attitude: It Colors Everything When: Thursday, October 22nd, 2009, 2:00 p.m. - 4:00 p.m. Where: Wetsel Service Center Room 200 Who: Jake Allen This class is designed to help you explore the tools necessary to having and maintaining the right attitude. In addition, we will discuss how to deal with those whose attitude is difficult to deal with. ----------------------------------------------------------------- Welcoming Diversity (8) This workshop is an experiential, interactive program designed to promote awareness and increased sensitivity to the many similarities and differences among individuals and groups in our society. Done in an upbeat, hopeful tone, the program focuses on developing self-pride, examining stereotypes, and learning skills in responding to prejudicial jokes, remarks, and slurs. Participants will also discover how to be more attentive to diversity and racism in the workplace and community. What: Welcoming Diversity When: Tuesday, October 27th, 2009, 9:00 a.m. - 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Eunice Currie and Shawn DuMond Lunch will be provided. Please dress in comfortable/casual attire. ----------------------------------------------------------------- Managing Across Generations (T) The needs and expectations of the next generation entering the work force today are greatly different from the generation on the verge of retirement. This course helps managers and supervisors understand the needs and expectations of their own generation and other generations. What: Managing Across Generations When: Wednesday, October 29th, 2009, 2:00 p.m. - 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Shawn DuMond Participants will also explore how to relate to other generations without giving up their own generational identity. ----------------------------------------------------------------- Interested in Technical/Computer classes? For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website. http://www.uta.edu/oit/cs/training/index.php ----------------------------------------------------------------- Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext: 2-5518 with your questions or comments. OUR MISSION: "It is the purpose of the Staff Development Office of The University of Texas at Arlington to empower the employees of our University by providing educational opportunities in the areas of Professional Development, Personal Growth and Family Enrichment."