Staff Development Opportunities
(Registration/Training Calendar) (Staff
Development Home) (Human
Resources Home)
October 2009
Note: Classes marked with an (8) are part of the CORE 8
program. Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of our
Trailblazers: Pathways to Effective Supervision program.
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Maverick 101: New Employee Orientation (8)
If you are new to UT Arlington or if you are an existing
employee looking to reconnect with the pulse of the University, then I’ve got
the class for you.
What: Maverick 101: New Employee Orientation
When: Wednesday, October 7th, 2009, 8:00 a.m.- 12:00 p.m.
Where: Wetsel Service Center Room 200
Who: Rosa Newman, and a host of key UT Arlington department
leaders.
Come learn about the exciting happenings here at UT
Arlington and hear from key departments that want to make your work and life
easier and more fulfilling.
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Customer Service 101 (8)
How can I best serve my customers? How do I deal with
difficult customers? If you’re looking for answers to these questions then this
is the class for you.
What: Customer Service 101
When: Thursday, October 8th, 2009, 2:00 p.m. - 4:00
p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
Come learn what it means to deliver knock-your-socks-off
customer service.
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Professionalism In The Workplace (AP)
No matter what your title reads, you are an essential
element in the success of your organization. In order for you to fulfill the
responsibilities of your role, you must be able to present yourself and your
ideas with a great deal of professionalism.
What: Professionalism In The Workplace
When: October 13th, 2009, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen
This course is designed to help you identify and develop
those needed skills for projecting and maintaining professional work relationships
and confidence in the workplace.
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Effective Employee Appraisals (T) (AP)
This course will teach you the importance of the performance
review and how it can be used as a tool to develop your employees and your
teams. In addition you'll learn other ways to recognize and reward your
employees and fellow team members and create a win/win atmosphere within your
department.
What: Effective Employee Appraisals
When: Wednesday, October 14th, 2009, 9:00
a.m.-11:00 a.m.
Where: Wetsel Service Center Room 200
Who: Shawn DuMond
This is a great class to help you begin the new evaluation
year on the right foot and be even more prepared for evaluation time next year.
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AHA HeartSavers: First Aid with CPR and AED
Would you know what to do if someone around you was having a
heart attack?
What: AHA HeartSavers: First Aid with CPR and AED
When: Wednesday, October 14th, 2009, 9:00 a.m. -
12:00 p.m.
Where: Environmental Health & Safety Building: Training
Room, 500 Summit Ave.
Who: Environmental Health and Safety Trainers
The skills you learn here could save a life. Participants
will receive CPR certification card.
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Real Issues/Real Talk: Computer Security – Are Social
Networks like Facebook and Linkedin risks to the University?
This presentation will provide an overview of the various
social networks and how they could potentially create risks for the University.
What: Real Issues/Real Talk: Computer Security
When: October 15, 2009, 12:00 – 1:00 PM
Where: Wetsel Service Center Room 200
Who: Matt Fager, Information Security Office
Space is limited. For questions, please email [log in to unmask] or call 2-5100.
Lunch will be served.
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Professional Telephone Techniques (8)
This course is a basic introduction to telephone etiquette
and customer service skills. Learn
to develop and utilize listening and speaking skills for better communication
between the customer and yourself.
Discover what to do and say when a phone call becomes difficult.
What: Professional Telephone Techniques
When: Tuesday, October 20th, 2009, 9:00 a.m.-11:
00 a.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
A little effort and the right knowledge will go a long way
in having a professional phone conversation.
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Food For Thought: Do You Get Enough Zzzs?
Getting an adequate amount of sleep can significantly
improve the mind, body, and health. Come find out how much is really
enough, how difficult it is to get this amount, and tips to overcome this
challenge. Presented by Linda Nguyen, Campus Recreation Intern and a
senior Kinesiology Major at the University of Texas at Arlington.
What: Do You Get Enough Zzzs?
When: Wednesday, October 21st, 2009, 12:00
p.m.-1:00 p.m.
Where: Maverick Activities Center, 101B
Who: Linda Nguyen, Campus Recreation Intern and a senior
Kinesiology Major at the University of Texas at Arlington.
Bring a notepad and your lunch.
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Attitude: It Colors Everything (AP)
With so many situations and circumstances out of control in
and around us, it is comforting to know that there is one thing we can control
our attitude. Maintaining a positive attitude in the face of difficulty as well
and success makes a world of difference in how you function in your work place
and how people interact with you.
What: Attitude: It Colors Everything
When: Thursday, October 22nd, 2009, 2:00 p.m. - 4:00
p.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen
This class is designed to help you explore the tools
necessary to having and maintaining the right attitude. In addition, we will
discuss how to deal with those whose attitude is difficult to deal with.
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Welcoming Diversity (8)
This workshop is an experiential, interactive program
designed to promote awareness and increased sensitivity to the many similarities
and differences among individuals and groups in our society. Done in an upbeat, hopeful tone, the
program focuses on developing self-pride, examining stereotypes, and learning
skills in responding to prejudicial jokes, remarks, and slurs. Participants
will also discover how to be more attentive to diversity and racism in the
workplace and community.
What: Welcoming Diversity
When: Tuesday, October 27th, 2009, 9:00 a.m. - 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Eunice Currie and Shawn DuMond
Lunch will be provided. Please dress in comfortable/casual
attire.
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Managing Across Generations (T)
The needs and expectations of the next generation entering
the work force today are greatly different from the generation on the verge of
retirement. This course helps managers and supervisors understand the needs and
expectations of their own generation and other generations.
What: Managing Across Generations
When: Wednesday, October 29th, 2009, 2:00 p.m. - 4:00
p.m.
Where: Wetsel Service Center, Room 200
Who: Shawn DuMond
Participants will also explore how to relate to other
generations without giving up their own generational identity.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or
to register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone
at Ext: 2-5518 with your questions or comments.
OUR MISSION: "It is the purpose of the Staff
Development Office of The University of Texas at Arlington to empower the
employees of our University by providing educational opportunities in the areas
of Professional Development, Personal Growth and Family Enrichment."
