Staff Development Opportunities (Registration/Training Calendar)  (Staff Development Home)  (Human Resources Home)

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Next Week

Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program. 

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Customer Service 101 (8)

How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you. 

What: Customer Service 101
When: Tuesday, January 12th, 2010, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman

Come learn what it means to deliver knock-your-socks-off customer service.

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Solving Problems/Making Decisions (AP) 

Participants are invited to bring one in-depth problem for the class to discuss. This seminar is designed to explore real problems and discover how to develop strategies to map out the problem and discover a real solution.

What: Solving Problems/Making Decisions
When: Tuesday, January 12th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen 

You will explore the tools for creatively brainstorming solutions and facing obstacles from a whole new perspective. In addition, you will uncover how to effectively use a step-by-step process to achieve greater results.

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Learning To Take Risks (AP) 

Stepping outside the box and exposing yourself to ridicule and criticism is never easy. However, there are times, in order to get your goals and vision accomplished, you must take a risk. This training class is designed to help you understand the art of risk taking and explore the concepts of weighing your risk before you take it.

What: Learning To Take Risks
When: Wednesday, January 13th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen 

Participants will leave with a greater understanding of when, where, and how to take a risk.

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AHA HeartSavers: First Aid with CPR and AED

Would you know what to do if someone around you was having a heart attack?

What: AHA HeartSavers: First Aid with CPR and AED
When: Thursday, January 14th, 2010, 9:00 a.m. - 12:00 p.m.
Where: Environmental Health & Safety Building: Training Room, 500 Summit Ave. 
Who: Environmental Health and Safety Trainers 

The skills you learn here could save a life. Participants will receive CPR certification card.

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Fresh Start from Tobacco-Session 1 

The Fresh Start From Tobacco program consists of a series of four seminar series designed to educate and assist individuals who are ready to make a fresh start from tobacco use. These seminars will cover steps to understanding addiction, quitting and coping strategies, and receiving help. It is important to attend all four sessions.

What: Fresh Start from Tobacco
When: Thursday, January 14th, 2010, 10:30 a.m. – 12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Nekima Booker, University Health Services

In addition, all participants are eligible for a limited supply of nicotine replacement therapy patches and gum.

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Fundamental Skills for Supervisors/Managers (T) (AP) 

If you are a first time supervisor/manager looking for the key tools for success in your new role or a longtime supervisor/manager, then you don’t want to miss this opportunity to learn and grow. This course deals with the essential skills and knowledge for all supervisors and managers.

What: Fundamental Skills for Supervisors/Managers
When: Thursday, January 14th, 2010,  2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Shawn DuMond 

Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement.

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Interested in Technical/Computer classes? 

For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website.

http://www.uta.edu/oit/cs/training/index.php

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Exam Prep Classes for Administrative Professionals 

The International Association of Administrative Professionals (IAAP) is an association for office professionals around the world.  The local chapter, Arlington Golden Circle is offering review classes beginning January 11, 2010, for the Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) exams to be held in May 2010.  The CPS and CAP exams are based on the premise that an administrative professional should have basic knowledge of office systems, technology, office administration, and management, and know how to apply the principles of good human relations and communications.

For more information and registration details, please visit www.iaap-arlington.org and click on the Certification tab at the top of the page.  Please contact Sherilyn Sicking at [log in to unmask] for any questions you may have.

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Contact Shawn DuMond ([log in to unmask]), Jake Allen ([log in to unmask]), or Rosa Newman ([log in to unmask]) by e-mail or by phone at Ext: 2-5554 with your questions or comments.  

OUR MISSION: The mission of the Office of Human Resources: Staff Development is to provide quality training and development opportunities in the areas of Professional Development, Personal Growth, and Family Enrichment. We accomplish this through strategic planning and effective communication while welcoming diversity and building relationships.