Staff Development Opportunities(Registration/Training Calendar) (Staff Development Home) (Human Resources Home)
April 2010
Note: Classes marked with an (8) are part of the CORE 8
program. Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of our
Trailblazers: Pathways to Effective Supervision program.
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Real Issues/Real
Talk: Harassment Issues in Higher Education
The term harassment covers many areas, and can occur in many
different situations. The person doing the harassing can be a co-worker,
supervisor, professor, advisor, or student. It can also be a
sub-contractor of the company, a customer or visitor to the University. This
presentation will cover the various forms of harassment and the appropriate
steps for resolving the situation.
What: Harassment
Issues in Higher Education
When: April
6, 2010, 12:00 – 1:00 PM
Where: Carlisle,
University Center
Who: Eddie
Freeman, Director, Office of Equal Opportunity Services
Space is limited. Lunch will be served.
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Maverick 101: New
Employee Orientation (8)
If you are new to UT Arlington or if you are an existing
employee looking to reconnect with the pulse of the University, then I’ve got the
class for you.
What: Maverick 101: New Employee Orientation
When: Wednesday, April 7th, 2010, 8:00 a.m. -
12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman, and a host of key UT Arlington department
leaders.
Come learn about the exciting happenings here at UT
Arlington and hear from key departments that want to make your work and life
easier and more fulfilling.
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Fresh Start from
Tobacco-Session 1
The Fresh Start From Tobacco program consists of a series of
four seminar series designed to educate and assist individuals who are ready to
make a fresh start from tobacco use. These seminars will cover steps to
understanding addiction, quitting and coping strategies, and receiving help. It
is important to attend all four sessions.
What: Fresh Start from Tobacco
When: Thursday, March 11th, 2010, 10:00 a.m. –
12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Nekima Booker, University Health Services
In addition, all participants are eligible for a limited
supply of nicotine replacement therapy patches and gum.
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Leadership Skills for
Supervisors (T)
This course is
designed to provide supervisors with the information that will help them to
become effective leaders in the workplace. We will explore different leadership
styles on how to bring out the best leader in you.
What: Leadership
Skills for Supervisors
When: Thursday,
April 8th, 2010 2:00 p.m.-4:00 p.m.
Where: Wetsel
Service Center Room 200
Who: Shawn DuMond
Let us help you unleash the leader in you.
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Writing Effective
E-Mails (AP)
E-mail has become an essential communication tool for most
individuals and organizations. It is vitally important that you identify and
learn all of the basics of e-mail communication as well as all of the dangers
of e-mail communication.
What: Writing
Effective E-mails
When: Tuesday,
April 13th, 9:00 a.m.-11:00 a.m.
Where: Wetsel
Service Center Room 200
Who: Jake Allen
In this course, participants will learn the keys to
effective e-mails as well as proper cyber manners and how to avoid e-mail
overload.
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Food for Thought: Organics - Is it healthier? Is it worth it?
Come and learn the truth about organic food and organic
products. We will discuss the
facts and provide everything you need to know about this controversial topic.
What: Organics –
Is it healthier? Is it worth it?
When: Wednesday,
April 14th, 2010, 12:00 p.m. – 1:00 p.m.
Where: Maverick
Activity Center 101B
Who: Brie Woods –
Registered Dietitian who is now working with the MAC providing nutrition
consultations and counseling on various topics including weight management and
sports nutrition.
Bring your sack lunch and a notepad.
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Professional
Telephone Techniques (8)
This course is a basic introduction to telephone etiquette
and customer service skills. Learn
to develop and utilize listening and speaking skills for better communication
between the customer and yourself.
Discover what to do and say when a phone call becomes difficult.
What:
Professional Telephone Techniques
When: Wednesday,
April 14th, 2010, 2:00 p.m.-4:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Rosa Newman
A little effort and the right knowledge will go a long way
in having a professional phone conversation.
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Controversial Issues
Workshop
Interested in essential skills related to dealing with tough
interpersonal and intergroup conflicts. This incredible class demonstrates a
method for assisting diverse groups to work together even in tough, emotionally
charged conflicts.
What:
Controversial Issues Workshop
When: Thursday, April
15th, 2010, 2:00 p.m.-4:00 p.m.
Where: Wetsel
Service Center Room 200
Who: Eunice
Currie and Shawn DuMond
Attendees for this
class must have attended the Welcoming Diversity workshop in order to attend this
session.
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Customer Service 101
(8)
How can I best serve my customers? How do I deal with
difficult customers? If you’re looking for answers to these questions then this
is the class for you.
What: Customer
Service 101
When: Tuesday,
April 20th, 2010, 9:00 a.m. – 11:00 a.m.
Where: Wetsel
Service Center, Room 200
Who: Rosa Newman
Come learn what it means to deliver knock-your-socks-off
customer service.
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The Art of
Listening (AP)
Although most people believe they are good listeners, most
people only really listen to a small portion of a conversation. If you have the
desire to become a good listener, then this course is for you.
What: The Art of
Listening
When: Tuesday,
April 20th, 2:00 p.m.-4:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Jake Allen
Participants will learn the basics of good listening as well
as tips for identifying listening style and how get the most out of a
face-to-face conversation.
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Fundamental Skills
for Supervisors/Managers (T) (AP)
If you are a first time supervisor/manager looking for the
key tools for success in your new role or a longtime supervisor/manager, then
you don’t want to miss this opportunity to learn and grow. This course deals
with the essential skills and knowledge for all supervisors and managers.
What: Fundamental
Skills for Supervisors/Managers
When: Thursday,
April 22nd, 2010, 2:00 p.m. – 4: 00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Shawn DuMond
Participants will learn best practices for communication,
coaching, dealing with difficult employees, and performance enhancement.
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Fresh Start from
Tobacco-Session 2
The Fresh Start From Tobacco program consists of a series of
four seminar series designed to educate and assist individuals who are ready to
make a fresh start from tobacco use. These seminars will cover steps to
understanding addiction, quitting and coping strategies, and receiving help. It
is important to attend all four sessions.
What: Fresh Start
from Tobacco
When: Thursday,
April 22nd, 2010, 10:00 a.m. – 12:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Nekima
Booker, University Health Services
In addition, all participants are eligible for a limited
supply of nicotine replacement therapy patches and gum.
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Partnering With Your
Boss (AP)
As an administrative assistant, your success depends upon
effectively partnering with your boss. You are often called upon to
communicate, plan, organize, negotiate and participate in decision-making at
very high levels. This course is specially designed to help you learn goal
setting, prioritizing, planning, decision making, relationship building and
listening.
What: Partnering
with Your Boss
When: Thursday,
April 22nd, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Jake Allen
You will return to work with a better understanding of what
partnering with your boss entails and a greater ability to support your
organizations goals from your position as a secretary, executive secretary or
member of the administrative support staff.
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Managing Stress in
the Workplace (AP)
Is stress affecting how you function at work or at home?
Stress is normal and sometimes even necessary. How you handle stress makes all
the difference in the world. Learn what stress is and how to identify and
understand it. In addition, discover how to identify your sources of your
stress.
What: Managing
Stress in the Workplace
When: Tuesday,
April 27th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service
Center Room 200
Who: Jake Allen
As the holidays approach, this is a great time take a
timeout to learn the tips to help you deal with stress.
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Employee Assistance
Program (EAP) for Supervisors
Did you know that Supervisors can be the frontline champions in helping an
employee achieve a work/life balance? You just need the right tools.
What: Employee Assistance Program
(EAP) for Supervisors
When: Thursday, April 29th,
2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room
200
Who: Sandra Leal, LMSW, Alliance
Work Partners
This information can mean the difference between helplessly watching one of
your team members struggle through a crisis or connecting them with the tools
that will help them overcome a difficult situation.
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Interested in
Technical/Computer classes?
For a full up to date list of computer training classes or
to register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Interested in meeting
other administrative professionals across campus and throughout the
Metroplex?
Come see what the Arlington Golden Circle Chapter IAAP is
all about. Meetings take place right here on campus in J.D. Wetsel
Service Center, Room 200 on the second Tuesday of every month.
Visit http://www.iaap-arlington.org/ for
meeting and seminar details or contact Sherilyn Sicking CPS/CAP at [log in to unmask] or 2-5426 with any
questions you may have.
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Contact Shawn DuMond ([log in to unmask]), Jake Allen
([log in to unmask]), or Rosa Newman ([log in to unmask]) by e-mail or by phone at
Ext: 2-5554 with your questions or comments.
OUR MISSION: The mission of the Office of Human Resources:
Staff Development is to provide quality training and development opportunities
in the areas of Professional Development, Personal Growth, and Family
Enrichment. We accomplish this through strategic planning and effective
communication while welcoming diversity and building relationships.