Staff Development Opportunities(Registration/Training Calendar) (Staff Development Home) (Human Resources Home)
Next Week
Note: Classes marked with an (8) are part of the CORE 8
program. Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of our
Trailblazers: Pathways to Effective Supervision program.
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Customer Service 101
(8)
How can I best serve my customers? How do I deal with
difficult customers? If you’re looking for answers to these questions then this
is the class for you.
What: Customer
Service 101
When: Tuesday,
April 20th, 2010, 9:00 a.m. – 11:00 a.m.
Where: Wetsel
Service Center, Room 200
Who: Rosa Newman
Come learn what it means to deliver knock-your-socks-off
customer service.
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The Art of
Listening (AP)
Although most people believe they are good listeners, most
people only really listen to a small portion of a conversation. If you have the
desire to become a good listener, then this course is for you.
What: The Art of
Listening
When: Tuesday,
April 20th, 2:00 p.m.-4:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Jake Allen
Participants will learn the basics of good listening as well
as tips for identifying listening style and how get the most out of a
face-to-face conversation.
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Fundamental Skills
for Supervisors/Managers (T) (AP)
If you are a first time supervisor/manager looking for the
key tools for success in your new role or a longtime supervisor/manager, then
you don’t want to miss this opportunity to learn and grow. This course deals
with the essential skills and knowledge for all supervisors and managers.
What: Fundamental
Skills for Supervisors/Managers
When: Thursday,
April 22nd, 2010, 9:00 a.m.-11:00 a.m.
Where: Wetsel
Service Center, Room 200
Who: Shawn DuMond
Participants will learn best practices for communication,
coaching, dealing with difficult employees, and performance enhancement.
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Fresh Start from
Tobacco-Session 2
The Fresh Start From Tobacco program consists of a series of
four seminar series designed to educate and assist individuals who are ready to
make a fresh start from tobacco use. These seminars will cover steps to
understanding addiction, quitting and coping strategies, and receiving help. It
is important to attend all four sessions.
What: Fresh Start
from Tobacco
When: Thursday,
April 22nd, 2010, 10:00 a.m. – 12:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Nekima
Booker, University Health Services
In addition, all participants are eligible for a limited
supply of nicotine replacement therapy patches and gum.
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Partnering With Your
Boss (AP)
As an administrative assistant, your success depends upon
effectively partnering with your boss. You are often called upon to
communicate, plan, organize, negotiate and participate in decision-making at
very high levels. This course is specially designed to help you learn goal
setting, prioritizing, planning, decision making, relationship building and
listening.
What: Partnering
with Your Boss
When: Thursday, April
22nd, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel
Service Center, Room 200
Who: Jake Allen
You will return to work with a better understanding of what
partnering with your boss entails and a greater ability to support your
organizations goals from your position as a secretary, executive secretary or
member of the administrative support staff.
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Contact Shawn DuMond ([log in to unmask]), Jake Allen
([log in to unmask]), or Rosa Newman ([log in to unmask]) by e-mail or by phone at
Ext: 2-5554 with your questions or comments.
OUR MISSION: The mission of the Office of Human Resources:
Staff Development is to provide quality training and development opportunities
in the areas of Professional Development, Personal Growth, and Family
Enrichment. We accomplish this through strategic planning and effective
communication while welcoming diversity and building relationships.