Fun


	Staff Development Opportunities(Registration/Training Calendar) (Staff Development Home) (Human Resources Home) Next Week Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program. ----------------------------------------------------------------- Customer Service 101 (8) How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you. What: Customer Service 101 When: Tuesday, April 20^th, 2010, 9:00 a.m. – 11:00 a.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman Come learn what it means to deliver knock-your-socks-off customer service. ----------------------------------------------------------------- The Art of Listening (AP) Although most people believe they are good listeners, most people only really listen to a small portion of a conversation. If you have the desire to become a good listener, then this course is for you. What: The Art of Listening When: Tuesday, April 20^th, 2:00 p.m.-4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Jake Allen Participants will learn the basics of good listening as well as tips for identifying listening style and how get the most out of a face-to-face conversation. ----------------------------------------------------------------- Fundamental Skills for Supervisors/Managers (T) (AP) If you are a first time supervisor/manager looking for the key tools for success in your new role or a longtime supervisor/manager, then you don’t want to miss this opportunity to learn and grow. This course deals with the essential skills and knowledge for all supervisors and managers. What: Fundamental Skills for Supervisors/Managers When: Thursday, April 22^nd, 2010, 9:00 a.m.-11:00 a.m. Where: Wetsel Service Center, Room 200 Who: Shawn DuMond Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement. ----------------------------------------------------------------- Fresh Start from Tobacco-Session 2 The Fresh Start From Tobacco program consists of a series of four seminar series designed to educate and assist individuals who are ready to make a fresh start from tobacco use. These seminars will cover steps to understanding addiction, quitting and coping strategies, and receiving help. It is important to attend all four sessions. What: Fresh Start from Tobacco When: Thursday, April 22^nd, 2010, 10:00 a.m. – 12:00 p.m. Where: Wetsel Service Center, Room 200 Who: Nekima Booker, University Health Services In addition, all participants are eligible for a limited supply of nicotine replacement therapy patches and gum. ----------------------------------------------------------------- Partnering With Your Boss (AP) As an administrative assistant, your success depends upon effectively partnering with your boss. You are often called upon to communicate, plan, organize, negotiate and participate in decision-making at very high levels. This course is specially designed to help you learn goal setting, prioritizing, planning, decision making, relationship building and listening. What: Partnering with Your Boss When: Thursday, April 22^nd, 2010, 2:00 p.m. – 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Jake Allen You will return to work with a better understanding of what partnering with your boss entails and a greater ability to support your organizations goals from your position as a secretary, executive secretary or member of the administrative support staff. ----------------------------------------------------------------- Contact Shawn DuMond ([log in to unmask]), Jake Allen ([log in to unmask]), or Rosa Newman ([log in to unmask]) by e-mail or by phone at Ext: 2-5554 with your questions or comments. OUR MISSION: The mission of the Office of Human Resources: Staff Development is to provide quality training and development opportunities in the areas of Professional Development, Personal Growth, and Family Enrichment. We accomplish this through strategic planning and effective communication while welcoming diversity and building relationships.