[cid:E040881D-310C-4CF6-A711-40CC84B6E007/top.jpg] Training & Development Opportunities [cid:123E1CBE-3334-465B-AB5E-CF76DADFD4DD@uta.edu][cid:D15726EE-D166-4A5A-AB74-EA1012D94C38@uta.edu][cid:5F56480C-9476-497F-AF52-04EB747CD33D@uta.edu][cid:208A0692-19EE-4B2E-B9D2-0A6BED88E862@uta.edu] (Registration/Training Calendar<https://policy.uta.edu/HRWeb/Application?cmd=classes>) (Staff Development Home<http://www.uta.edu/hr/staff-development/index.php>) (Human Resources Home<http://www.uta.edu/hr/>) September 2010 Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program. --------------------------------------------------------------- Maverick 101: New Employee Orientation (8) If you are new to UT Arlington or if you are an existing employee looking to reconnect with the pulse of the University, then we’ve got the class for you. What: Maverick 101: New Employee Orientation When: Wednesday, September 1st, 2010, 8:00 a.m. - 12:00 p.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman, and a host of key UT Arlington department leaders. Come learn about the exciting happenings here at UT Arlington and hear from key departments that want to make your work and life easier and more fulfilling. ----------------------------------------------------------------- Solving Problems/Making Decisions (AP) Participants are invited to bring one in-depth problem for the class to discuss. This seminar is designed to explore real problems and discover how to develop strategies to map out the problem and discover a real solution. What: Solving Problems/Making Decisions When: Tuesday, September 14th, 2010, 9:00 a.m. – 11:00 a.m. Where: Wetsel Service Center, Room 200 Who: Jake Allen You will explore the tools for creatively brainstorming solutions and facing obstacles from a whole new perspective. In addition, you will uncover how to effectively use a step-by-step process to achieve greater results. ----------------------------------------------------------------- AHA HeartSavers: First Aid with CPR and AED Would you know what to do if someone around you was having a heart attack? What: AHA HeartSavers: First Aid with CPR and AED When: Wednesday, September 15th, 2010, 9:00 a.m. - 12:00 p.m. Where: Environmental Health & Safety Building: Training Room, 500 Summit Ave. Who: Environmental Health and Safety Trainers The skills you learn here could save a life. Participants will receive a CPR certification card. ----------------------------------------------------------------- Say What You Mean, Mean What You Say: Essential Communication Skills (8) Do you struggle to find the right words in a conversation? Do you find yourself not being able to get your point across? Now is your opportunity to learn the skills that can empower you to speak clearly and effectively. What: Essential Communication Skills When: Thursday, September 16th, 2010, 2:00 p.m. – 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman Participants will learn about communication styles, assertiveness, non-verbal communication, and additional keys to communication that will educate and empower. ----------------------------------------------------------------- Fire Extinguisher Training When a fire breaks out, the most important decision to make is whether to fight the fire or escape. It is important that you know how to operate the fire extinguisher before you attempt to fight a fire. Come to this hands-on course and learn how to use a fire extinguisher to safely put out a small fire when appropriate What: Fire Extinguisher Training When: Thursday, September 16th, 2010, 9:30 a.m. – 10:30 a.m. Where: Environmental Health & Safety Building: Training Room, 500 Summit Ave. Who: Environmental Health and Safety Trainers ----------------------------------------------------------------- Learning To Take Risks (AP) Stepping outside the box and exposing yourself to ridicule and criticism is never easy. However, there are times, in order to get your goals and vision accomplished, you must take a risk. This training class is designed to help you understand the art of risk taking and explore the concepts of weighing your risk before you take it. What: Learning To Take Risks When: Tuesday, September 21st, 2010, 9:00 a.m. – 11:00 a.m. Where: Wetsel Service Center, Room 200 Who: Jake Allen Participants will leave with a greater understanding of when, where, and how to take a risk. ----------------------------------------------------------------- Leadership Skills for Supervisors (T) This course is designed to provide supervisors with the information that will help them to become effective leaders in the workplace. We will explore different leadership styles on how to bring out the best leader in you. What: Leadership Skills for Supervisors When: September 21st, 2010, 2:00 p.m. - 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Jake Allen Let us help you unleash the leader in you. ----------------------------------------------------------------- Customer Service 101 (8) How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you. What: Customer Service 101 When: Thursday, September 23rd, 2010, 2:00 p.m. – 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman Come learn what it means to deliver knock-your-socks-off customer service. ----------------------------------------------------------------- Management Leadership Tool Training - Compliance (AP) What: Management Leadership Tool Training When: Monday, September 27, 2010, 10:00 a.m. - 11:00 a.m. Where: Wetsel Service Center, Room 200 Who: Jennifer Chapman This face-to-face training is provided by the Office of Institutional Compliance. Although the content of the training focuses more on the manager/leader of the office or department, it is essential that the office Administrative Assistant be familiar with the expectations conveyed through this training. Our goal is to help partner the Administrative Assistant with their manager/leader for overall office success. ----------------------------------------------------------------- Professional Telephone Techniques (8) This course is a basic introduction to telephone etiquette and customer service skills. Learn to develop and utilize listening and speaking skills for better communication between the customer and yourself. Discover what to do and say when a phone call becomes difficult. What: Professional Telephone Techniques When: Tuesday, September 28th, 2010, 9:00 a.m. – 11:00 a.m. Where: Wetsel Service Center, Room 200 Who: Rosa Newman A little effort and the right knowledge will go a long way in having a professional phone conversation. ----------------------------------------------------------------- Employee Assistance Program (EAP) for Supervisors Did you know that Supervisors can be the frontline champions in helping an employee achieve a work/life balance? You just need the right tools. What: Employee Assistance Program (EAP) for Supervisors When: Tuesday, September 28th, 2010, 2:00 p.m. – 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Alliance for Work Partners This information can mean the difference between helplessly watching one of your team members struggle through a crisis or connecting them with the tools that will help them overcome a difficult situation. ----------------------------------------------------------------- Welcoming Diversity (8) This workshop is an experiential, interactive program designed to promote awareness and increased sensitivity to the many similarities and differences among individuals and groups in our society. Done in an upbeat, hopeful tone, the program focuses on developing self-pride, examining stereotypes, and learning skills in responding to prejudicial jokes, remarks, and slurs. Participants will also discover how to be more attentive to diversity and racism in the workplace and community. What: Welcoming Diversity When: Wednesday, September 29th, 2010, 9:00 a.m. – 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Eunice Currie and Rosa Newman Lunch will be provided. Please dress in comfortable/casual attire. ----------------------------------------------------------------- Project Management (AP) In today's time-based and cost-conscious global business environment, tight project deadlines and stringent expectations are the norm. This course will help participants gain an introduction to project management, along with essentials skills and techniques necessary for planning and executing projects on time, on budget, and with maximum efficiency and productivity. What: Project Management When: Thursday, September 30th, 2010, 2:00 p.m. – 4:00 p.m. Where: Wetsel Service Center, Room 200 Who: Jake Allen If you have a project that you are working on or a project you are just about to start, this is the class for you. ----------------------------------------------------------------- Interested in Technical/Computer classes? For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website. http://www.uta.edu/oit/cs/training/index.php ----------------------------------------------------------------- Interested in meeting other administrative professionals across campus and throughout the Metroplex? Come see what the Arlington Golden Circle Chapter IAAP is all about. Meetings take place right here on campus on the second Tuesday of every month. Visit http://www.iaap-arlington.org/ for meeting and seminar details or contact Sherilyn Sicking CPS/CAP at [log in to unmask]<mailto:[log in to unmask]> or 2-5426 with any questions you may have. ----------------------------------------------------------------- Have new ideas of classes you are interested in attending in the Training and Development Department? Contact us below an share your ideas. Contact Jake Allen ([log in to unmask]<mailto:[log in to unmask]>), Rosa Newman ([log in to unmask]<mailto:[log in to unmask]>), or Eunice Currie ([log in to unmask]<mailto:[log in to unmask]>) by e-mail or by phone at Ext: 2-5554 with your questions or comments. OUR MISSION: The mission of the Office of Human Resources: Staff Development is to provide quality training and development opportunities in the areas of Professional Development, Personal Growth, and Family Enrichment. We accomplish this through strategic planning and effective communication while welcoming diversity and building relationships. [cid:E040881D-310C-4CF6-A711-40CC84B6E007/bottom.jpg]