Training & Development Opportunities 
(Registration/Training Calendar) (Training and Development Home) (Human Resources Home)
January 2011
Note: Classes marked with an (8) are part of the CORE 8 program.
Classes marked with an (AP) are part of the Administrative
Professionals program. Classes marked by a (T) are part of our Trailblazers:
Pathways to Effective Supervision program.
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The Art of Listening (AP)
Although most people
believe they are good listeners, most people only really listen to a small
portion of a conversation. If you have the desire to become a good listener,
then this course is for you.
When:
Tuesday, January 4th, 2011, 2:00 p.m. - 4:00 p.m.
Where:
Wetsel Service Center, Room 200
Who:
Jake Allen
Participants will learn
the basics of good listening as well as tips for identifying listening styles
and how to get the most out of a face-to-face conversation.
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Maverick 101: New Employee Orientation (8)
If you are new to UT Arlington or if you are an existing employee
looking to reconnect with the pulse of the University, then we’ve got the class
for you.
When: Wednesday, January 5th, 2011, 8:00 a.m. - 12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman, and a host of key UT Arlington department
leaders.
Come learn about the exciting happenings here at UT Arlington and
hear from key departments that want to make your work and life easier and more
fulfilling.
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Fundamental Skills for Supervisors/Managers (T) (AP)
If you are a first time supervisor/manager looking for the key tools
for success in your new role or a longtime supervisor/manager, then you don’t
want to miss this opportunity to learn and grow. This course deals with the
essential skills and knowledge for all supervisors and managers.
When: Thursday, January 6th, 2011, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
Participants will learn best practices for communication, coaching,
dealing with difficult employees, and performance enhancement.
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Management Leadership Tool
Training - Compliance (AP)
The
Office of Institutional Compliance provides this face-to-face training.
Although the content of the training focuses more on the manager/leader of the
office or department, it is essential that the office Administrative Assistant
be familiar with the expectations conveyed through this training.
When: Monday, January 10th,
2011, 10:00 a.m. - 11:00 a.m.
Where: Wetsel Service Center, Room
200
Who: Jennifer Chapman
Our
goal is to help partner the Administrative Assistant with their manager/leader
for overall office success.
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Customer Service 101 (8)
How can I best serve my
customers? How do I deal with difficult customers? If you’re looking for
answers to these questions then this is the class for you.
When:
Tuesday, January 11th, 2011, 9:00 a.m. – 11:00 a.m.
Where:
Wetsel Service Center, Room 200
Who:
Rosa Newman
Come learn what it means
to deliver knock-your-socks-off customer service.
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Performance Management Forms and Procedures
Join
us for an overview of the forms and procedures for Performance Management as
well as tips and techniques for effective reviews at UT Arlington.
When: Tuesday, January 11th, 2011, 2:00
p.m. – 3:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
Forms can be found
online at: http://www.uta.edu/policy/forms/hr/3-82.pdf
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The Building Blocks of Business
Writing and Proofreading (AP)
Everything you write by hand or produce on a computer is a
reflection of who you are as a professional. Taking the time to communicate
effectively in writing is a key to your workplace success.
When: Tuesday, January 18th, 2011, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
In this course, you will learn basic and next
level skills that will improve your writing skills and help you on the road to
achieving the greatest level of effectiveness in your writing. You also need
more than "spell check" to produce quality letters or reports. This
course is designed to identify the skills needed to create and produce
documents with accuracy and without error. The techniques of this course will
help you learn to handle projects as simple as a quick e-mail and as difficult
as detailed technical reports.
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Professional Telephone Techniques (8)
This course is a basic
introduction to telephone etiquette and customer service skills. Learn to develop and utilize listening
and speaking skills for better communication between the customer and
yourself. Discover what to do and
say when a phone call becomes difficult.
When:
Tuesday, January 18th, 2011, 2:00 p.m. – 4:00 p.m.
Where:
Wetsel Service Center, Room 200
Who:
Rosa Newman
A little effort and the
right knowledge will go a long way in having a professional phone conversation.
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Fire Extinguisher Training
When a fire breaks out, the most important decision to make is
whether to fight the fire or escape. It is important that you know how to
operate the fire extinguisher before you attempt to fight a fire. Come to this
hands-on course and learn how to use a fire extinguisher to safely put out a
small fire when appropriate
When: Thursday, January 20th, 2011, 9:30 a.m. – 10:30 a.m.
Where: Environmental Health
& Safety Building: Training Room, 500 Summit Ave.
Who: Environmental Health and
Safety Trainers
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Coaching Skills for Supervisors (T)
Great coaches inspire
great achievement, expect sacrifice, demand excellence, inspire victory, and
garner respect. This top-level course gives you the essential coaching skills
to immediately improve your day-to-day and long-term performance as a manager.
The benefits of coaching you'll find in this short course will change the way
your work and lead.
When:
Thursday, January 20th, 2011, 2:00 p.m. – 4:00 p.m.
Where:
Wetsel Service Center, Room 200
Who:
Jake Allen
The benefits of coaching
you'll find in this short course will change the way your work and lead.
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Time Management: Keys for Everyday Office
Success (8)
If your office is a mess and you are
drowning in your to-do list, then this class is for you. Participants will
learn how backlogs happen, how to manage paperwork, how to eliminate clutter,
and discover the benefits of organization.
When: Tuesday, January 25th, 2011, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
Now is the time and today is the day to
get organized and stay organized. Only you can make it happen.
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Effective Delegation (T)
Discover the essential
skills to effectively manage projects ... and bring out the best in your team.
Successful managers and supervisors are the ones who learn how to delegate
effectively. They know there's no better resource than a fully functioning and
dedicated team.
When:
Tuesday, January 25th, 2011, 2:00 p.m. – 4:00 p.m.
Where:
Wetsel Service Center, Room 200
Who:
Jake Allen
This great course can
help you take control of your projects and priorities. Learn practical tips and
specific steps to boost productivity maximize teamwork, and meet deadlines.
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Fresh Start from Tobacco
The University of Texas
at Arlington will begin offering free tobacco cessation education classes for
all students, faculty and staff to support its Tobacco Free Campus initiatives
starting in 2011. The Fresh Start From Tobacco program consists of a series of
four seminar series designed to educate and assist individuals who are ready to
make a fresh start from tobacco use. Facilitated by UT Arlington Health Services,
these four, one hour educational sessions will address tobacco addiction and
cessation topics. These seminars will cover steps to understanding addiction,
quitting and coping strategies, and receiving help. It is important to attend
all four sessions.
Session 1 –
Understanding Addiction
When: Tuesday, January 25th, 2011, 11:30
a.m. - 12:30 p.m.
Where: Health Services Center, Room B03
Who: Latoya Oduniyi
Session 2 –
Steps to Quitting
When: Tuesday, January 25th, 2011, 3:00
p.m. - 4:00 p.m.
Where: Health Services Center, Room B03
Who: Latoya Oduniyi
Session 3 – How
to Cope
When: Wednesday, January 26th, 2011, 10:30
a.m. - 11:30 a.m.
Where: Health Services Center, Room B03
Who: Latoya Oduniyi
Session 4 – There
is Hope
When: Wednesday, January 26th, 2011, 3:00
p.m. - 4:00 p.m.
Where: Health Services Center, Room B03
Who: Latoya Oduniyi
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Conducting Effective Meetings (AP)
There are very few
people who actually like to sit in meetings. However, meetings are necessary
part of team and organizational management. This course is designed to explore
the basic keys to conducting effective meetings that will help your team get
the right information and then get the job done.
When:
Wednesday, January 26th, 2011, 9:00 a.m.-11:00 a.m.
Where:
Wetsel Service Center, Room 200
Who:
Jake Allen
Participants will learn
how to plan and prepare for meetings and uncover the elements that make a
meeting a success. This course also presents insight and tools for virtual
meetings.
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Interested in Technical/Computer Classes?
For a full up to date list of computer training classes or to
register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Interested in meeting other administrative
professionals across campus and throughout the Metroplex?
Come see what the Arlington Golden Circle Chapter IAAP is all
about. Meetings take place right here on campus on the second Tuesday of
every month.
Visit http://www.iaap-arlington.org/
for meeting and seminar details or contact Sherilyn Sicking CPS/CAP at [log in to unmask]
or 2-5426 with any questions you may have.
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Have new ideas of classes you are interested in
attending in the Training and Development Department? Contact us below an share
your ideas.
Contact Jake Allen ([log in to unmask]), Rosa Newman ([log in to unmask]),
or Eunice Currie ([log in to unmask]) by
e-mail or by phone at Ext: 2-5554 with your questions or comments.
OUR MISSION: The mission of the Office of Human
Resources: Staff Development is to provide quality training and development
opportunities in the areas of Professional Development, Personal Growth, and
Family Enrichment. We accomplish this through strategic planning and effective
communication while welcoming diversity and building relationships.
