Upcoming Training Opportunities

Email has become an essential communication tool for most individuals and organizations. It is essential that you learn all of the basics of email communication as well as identify dangers associated with email usage. Participants will learn to develop effective e-mails, account for proper cyber manners, and avoid email overload.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2  How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2  How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

This class is designed to help new employees get to know the basics of what it means to "Be A Maverick" and to assist current faculty and staff connect with the pulse of the University of Texas at Arlington (UTA). Faculty and staff will receive an overview of resources available on campus and become familiar with core policies and procedures governing UTA.

A light breakfast will be available before our morning presentation.

NOTE: The session is located in the UNIVERSITY CENTER, Room: CARLISLE SUITE.  Please enter your vehicle's information to use the designated parking spot – https://uta.nupark.com/events/Events/Register/2eac6c24-bde5-4df5-b5f7-489e22d5ec6b

Public speaking may not be the most exciting activity for you.  However, you can learn the tips and techniques to make your next presentation a great success. Participants will learn how to develop compelling presentations. No matter what the subject, learn how to deliver the message with poise and power. Give your words an appeal that captures attention and leads to inspiration. A presentation delivered with power and passion will be more memorable.

To View UTA Campus Map, please Click Here.

Learn concrete techniques for dealing with difficult people in the workplace and at home. Review specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and interact with your coworkers with greater confidence. By effectively dealing with difficult people, you will create a more productive workplace. This class is also designed to help supervisors identify and deal with employees that fuel difficult work environments. Participants will be given a variety of information regarding different ways to communicate and interact with difficult employees.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1  Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

Your professional image is important to your success in an organization. Effectively managing your personal interactions and online presence is critical to maintaining your credibility as a professional. This course is designed to help you establish a professional image by examining the messages you are sending in person and online. You will have an opportunity to review different methods of communication (i.e. email, print, social media).

To View UTA Campus Map, please Click Here.

University Compliance Services is offering this small group training class for Administrative Assistants to better support department leaders (Vice Presidents, Assistant Vice Presidents, Directors, Department Heads, and Managers or Supervisor of the office or department). Administrative Assistants will gain familiarity with the essential guidelines and expectations governing their department to effectively support their team and department leaders. The goal of University Compliance Services is to help partner Administrative Assistants with their department leaders to establish overall office success.

NOTE: Individual training is also available to department leaders who are classified as a Vice President, Dean, Director, or Department Head. If you have questions or would like to schedule an appointment, please contact Jennifer Chapman at [log in to unmask]. Visit University Compliance Services for more information.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1  Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

The needs and expectations of the next generation entering the work force today are greatly different from the generation on the verge of retirement. This course help managers and supervisors understand the needs and expectation of their own generation and other generations. Participants will also explore how to relate to other generations without giving up their own generational identity.

To View UTA Campus Map, please Click Here.

This class is designed to help new employees get to know the basics of what it means to "Be A Maverick" and to assist current faculty and staff connect with the pulse of the University of Texas at Arlington (UTA). Faculty and staff will receive an overview of resources available on campus and become familiar with core policies and procedures governing UTA.

A light breakfast will be available before our morning presentation.

NOTE: The session is located in the UNIVERSITY CENTER, Room: CARLISLE SUITE.  Please enter your vehicle's information to use the designated parking spot – https://uta.nupark.com/events/Events/Register/c4210fb4-c416-4029-949e-c47ffb190801

The UTA Office of Legal Affairs will be providing a one-day training hosted by the Office of Human Resources.  This class is a full day session offered to UTA supervisors and managers.  The full day legal seminar will cover issues such as:

• How to Handle Difficult Employees
• ADA and Reasonable Accommodation
• Progressive Discipline and Termination
• How to Deal with Absent Employees -- FML/Intermittent Leave/Vacation Leave/Sick Leave/Pregnancy

Speakers include UTA Legal Affairs attorneys, UT System Office of General Counsel and the Equal Employment Opportunity Commission.

RSVP REQUIRED THROUGH  https://webapps.uta.edu/HRWeb/.  THIS TRAINING IS LIMITED TO THE FIRST 225 REGISTRANTS.

A continental breakfast, snacks and a box lunch will be provided.  Please provide any dietary restrictions.