Upcoming Training Opportunities

The needs and expectations of the next generation entering the work force today are greatly different from the generation on the verge of retirement. This course help managers and supervisors understand the needs and expectation of their own generation and other generations. Participants will also explore how to relate to other generations without giving up their own generational identity.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1 – Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2 – How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3 – Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).

• SESSION 4 – What to Ask and How to Listen: Reflecting, Reinforcing, and Recognizing the Total Customer Service Experience

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in the Maverick Excellence Begins with ME program. 

To View UTA Campus Map, please Click Here.

This session provides managers and supervisors an overview of the performance review process and components including goal setting, the common rating scale, forms, and performance discussion tips.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

Learn concrete techniques for dealing with difficult people in the workplace and at home. Review specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and interact with your coworkers with greater confidence. By effectively dealing with difficult people, you will create a more productive workplace. This class is also designed to help supervisors identify and deal with employees that fuel difficult work environments. Participants will be given a variety of information regarding different ways to communicate and interact with difficult employees.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

This session provides managers and supervisors an overview of the performance review process and components including goal setting, the common rating scale, forms, and performance discussion tips.

To View UTA Campus Map, please Click Here.

Public speaking may not be the most exciting activity for you.  However, you can learn the tips and techniques to make your next presentation a great success. Participants will learn how to develop compelling presentations. No matter what the subject, learn how to deliver the message with poise and power. Give your words an appeal that captures attention and leads to inspiration. A presentation delivered with power and passion will be more memorable.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1 – Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2 – How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3 – Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).

• SESSION 4 – What to Ask and How to Listen: Reflecting, Reinforcing, and Recognizing the Total Customer Service Experience

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in the Maverick Excellence Begins with ME program. 

To View UTA Campus Map, please Click Here.

Learn necessary skills to foster open dialogue around high-stakes, emotional, or risky topics. Participants will gain insight into how our emotions rule when engaging in high-stakes dialogue and the important role stories play in the development of these emotions. With a better understanding of how you and others act in these moments, you’ll begin to surface the best ideas, make the highest-quality decisions, then act on your decisions with unity and commitment.

UTA Campus Map

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1 – Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2 – How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3 – Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).

• SESSION 4 – What to Ask and How to Listen: Reflecting, Reinforcing, and Recognizing the Total Customer Service Experience

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in the Maverick Excellence Begins with ME program. 

To View UTA Campus Map, please Click Here.

This session provides managers and supervisors an overview of the performance review process and components including goal setting, the common rating scale, forms, and performance discussion tips.

To View UTA Campus Map, please Click Here.

This course introduces you to concepts for managing and reducing conflicts, while improving the chances of achieving win-win results. Learn how to diffuse conflicts in the workplace and in your personal life. The skills learned in this session will empower you to handle crisis situations in a more effective manner.

To View UTA Campus Map, please Click Here.

Learn necessary skills to foster open dialogue around high-stakes, emotional, or risky topics. Participants will gain insight into how our emotions rule when engaging in high-stakes dialogue and the important role stories play in the development of these emotions. With a better understanding of how you and others act in these moments, you’ll begin to surface the best ideas, make the highest-quality decisions, then act on your decisions with unity and commitment.

UTA Campus Map

This course deals with the essential skills and knowledge for supervisors and managers. Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement.

To View UTA Campus Map, please Click Here.

This course is a continuation of the discussion that began in the Fundamental Skills for Supervisors class. Participants will revisit the four points of supervision and use role-play and dialogue to explore each point at a deeper level.

To View UTA Campus Map, please Click Here.

Prerequisite Class: Fundamental Skills for Supervisors

Do you struggle to find the right words in a conversation? Do you find yourself not being able to get your point across? Now is your opportunity to learn the skills that can empower you to speak clearly and effectively. Participants will learn about communication styles, non-verbal communication, and additional keys to communication that will educate and empower. Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization and discover techniques to be an assertive communicator. You will also explore the differences between being passive, aggressive, and assertive.

To View UTA Campus Map, please Click Here.