Staff Development Opportunities(Registration/Training Calendar)   
(Staff Development Home)  (Human Resources Home)

July 2009

Note: Classes marked with an (8) are part of the CORE 8 program.  
Classes marked with an (AP) are part of the Indispensable  
Administrative Assistant program. Classes marked by a (T) are part of  
our Trailblazers: Pathways to Effective Supervision program.

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Customer Service 101 (8)

How can I best serve my customers? How do I deal with difficult  
customers? If you’re looking for answers to these questions then this  
is the class for you.

What: Customer Service 101
When: Tuesday, July 28th, 2009, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen

Come learn what it means to deliver knock-your-socks-off customer  
service.

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Interested in Technical/Computer classes?

For a full up to date list of computer training classes or to register  
for a computer class, please visit the OIT Training website.

http://www.uta.edu/oit/cs/training/index.php

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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext:  
2-5518 with your questions or comments.

OUR MISSION: "It is the purpose of the Staff Development Office of The  
University of Texas at Arlington to empower the employees of our  
University by providing educational opportunities in the areas of  
Professional Development, Personal Growth and Family Enrichment."