Training/Staff Development  
Opportunities
SPOTLIGHT: Customer Service
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Five Elements of Outstanding Service

Outstanding communication is at the heart of excellent customer  
service. Top-level customer service includes:
1. Reliability. Tell the customer what they are going to receive –  
then deliver on your promise.

2. Responsiveness. Provide quick and clear answers to customer  
questions. When you can’t answer immediately, let the customer know  
you will look for the answer or find someone else who can help.

3. Empathy. Ask customers questions to better understand their needs.

4. Assurance. Speak with assurance to build customer confidence. Use  
an even tone and moderate pace.

5. Professional appearance. When dealing with customers face-to-face,  
communicate competency through a neat, professional appearance. That  
goes for you and your surroundings.

This is just a sample of what you will hear and learn in our upcoming  
customer service workshop. Checkout the information below and make  
time to join us.

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Customer Service 101

How can I best serve my customers? How do I deal with difficult  
customers? If you’re looking for answers to these questions then  
this is the class for you.

What: Customer Service 101
When: Tuesday July 24th, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond

Come learn what it means to deliver knock-your-socks-off customer  
service.

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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext:  
2-5518 to register for any of these classes or for more information.

You can also register for these classes and check out all the  
Training/Staff Development opportunities by visiting the website below.
https://policy.uta.edu/HRWeb/Application?cmd=classes


  OUR MISSION: "It is the purpose of the Staff Development Office of  
The University of Texas at Arlington to empower the employees of our  
University by providing educational opportunities in the areas of  
Professional Development, Personal Growth and Family Enrichment."