Training/Staff Development Opportunities

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Next Week:
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Professional Telephone Techniques (8)

This course is a basic introduction to telephone etiquette and  
customer service skills.  Learn to develop and utilize listening and  
speaking skills for better communication between the customer and  
yourself.  Discover what to do and say when a phone call becomes  
difficult.

What: Professional Telephone Techniques
When: Tuesday March 11th, 2008, 9:00 a.m.-11:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond

A little effort and the right knowledge will go a long way in having a  
professional phone conversation.

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AHA HEARTSAVERS: First Aid with CPR and AED

Would you know what to do if someone around you was having a heart  
attack?

What: AHA HeartSavers: First Aid with CPR and AED
When: Wednesday March 12th, 2008, 9:00 a.m. -12:30 p.m.
Where: Environmental Health & Safety Building, 500 Summit Ave.
Who: Environmental Heath and Safety Trainers

The skills you learn here could save a life. Participants will receive  
CPR certification card.

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Interested in Technical/Computer classes?

For a full, up-to-date list of computer training classes or to  
register for a computer class, please visit the OIT Training website.

http://www.uta.edu/oit/clientservices/training

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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext:  
2-5518 with your questions or comments.

  OUR MISSION: "It is the purpose of the Staff Development Office of  
The University of Texas at Arlington to empower the employees of our  
University by providing educational opportunities in the areas of  
Professional Development, Personal Growth and Family Enrichment."