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Training & Development Opportunities [file://localhost/Users/jake/Library/Caches/TemporaryItems/msoclip/0clip_image002.png] [file://localhost/Users/jake/Library/Caches/TemporaryItems/msoclip/0clip_image004.png] [file://localhost/Users/jake/Library/Caches/TemporaryItems/msoclip/0clip_image006.png] [file://localhost/Users/jake/Library/Caches/TemporaryItems/msoclip/0clip_image008.png]
(Registration/Training Calendar<https://policy.uta.edu/HRWeb/Application?cmd=classes>) (Staff Development Home<http://www.uta.edu/hr/staff-development/index.php>) (Human Resources Home<http://www.uta.edu/hr/>)
November 2010
Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program.
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Maverick 101: New Employee Orientation (8)
If you are new to UT Arlington or if you are an existing employee looking to reconnect with the pulse of the University, then we’ve got the class for you.
What: Maverick 101: New Employee Orientation
When: Wednesday, November 3rd, 2010, 8:00 a.m. - 12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman, and a host of key UT Arlington department leaders.
Come learn about the exciting happenings here at UT Arlington and hear from key departments that want to make your work and life easier and more fulfilling.
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Food for Thought: STD’s in the City
STDs in the City is what you are left with when you have a sex driven society! All is not Glitz & Glamour! This awareness seminar will give you a firsthand look into what’s really going on in the city and on campus. It is information packed and very informative. This seminar will reach all ages, ethnicities, class, and lifestyles! Come and educate yourself on the top 5 diagnosed STDs in Texas and across the states.
When: Wednesday, November 3rd, 2010, 12:00 p.m. - 1:00 p.m.
Where: Maverick Athletics Center, Room 213
Who: Donielle Smith, Health Educator of Health Services
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Attitude: It Colors Everything (AP)
With so many situations and circumstances out of control in and around us, it is comforting to know that there is one thing we can control, our attitude. Maintaining a positive attitude in the face of difficulty as well as success makes a world of difference in how you function in your work place and how people interact with you.
What: Attitude: It Colors Everything
When: Thursday, November 4th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
This class is designed to help you explore the tools necessary to having and maintaining the right attitude. In addition, we will discuss how to deal with those whose attitude is difficult to deal with.
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Customer Service 101 (8)
How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you.
What: Customer Service 101
When: Tuesday, November 9th, 2010, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
Come learn what it means to deliver knock-your-socks-off customer service.
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Advanced Supervisory Skills (T)
This course is a continuation of the discussion that for many began in our Fundamental Skills for Supervisors class. Participants will revisit the four points of supervisors and use role-play and dialogue to explore each point in depth.
What: Advanced Supervisory Skills
When: Tuesday, November 9th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
Participants will not have to have taken the Fundamental Skills for Supervisors to attend this course.
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Essentials of Assertiveness (AP)
Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization and discover techniques on how to be an assertive communicator.
What: Essentials of Assertiveness
When: Thursday, November 11th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
You will also explore the differences between being passive, aggressive and assertive. In addition, you will assess your areas of strength and growth in this critical skill.
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Fire Extinguisher Training
When a fire breaks out, the most important decision to make is whether to fight the fire or escape. It is important that you know how to operate the fire extinguisher before you attempt to fight a fire. Come to this hands-on course and learn how to use a fire extinguisher to safely put out a small fire when appropriate
When: Thursday, November 18th, 2010, 9:30 a.m. – 10:30 a.m.
Where: Environmental Health & Safety Building: Training Room, 500 Summit Ave.
Who: Environmental Health and Safety Trainers
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Managing Stress in the Workplace (AP)
Is stress affecting how you function at work or at home? Stress is normal and sometimes even necessary. How you handle stress makes all the difference in the world. Learn what stress is and how to identify and understand it. In addition, discover how to identify your sources of your stress.
What: Managing Stress in the Workplace
When: Tuesday, November 16th, 2010, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen
As the holidays approach, this is a great time to take a timeout to learn the tips to help you deal with stress.
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Professional Telephone Techniques (8)
This course is a basic introduction to telephone etiquette and customer service skills. Learn to develop and utilize listening and speaking skills for better communication between the customer and yourself. Discover what to do and say when a phone call becomes difficult.
What: Professional Telephone Techniques
When: Thursday, November 18th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
A little effort and the right knowledge will go a long way in having a professional phone conversation.
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Grief Sensitivity for Supervisors (T)
There are many ways in which families, friends, co-workers, neighbors and professionals can be supportive of those who have suffered a loss. In this workshop we will point out how people grieve differently and present ways to assist them through this difficult time.
What: Grief Sensitivity for Supervisors
When: Tuesday, November 30th, 2010, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
This workshop will provide supervisors and managers the basic tools for helping grieving employees and present guidelines on how to deal with the different phases of grief in the workplace.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Interested in meeting other administrative professionals across campus and throughout the Metroplex?
Come see what the Arlington Golden Circle Chapter IAAP is all about. Meetings take place right here on campus on the second Tuesday of every month.
Visit http://www.iaap-arlington.org/ for meeting and seminar details or contact Sherilyn Sicking CPS/CAP at [log in to unmask]<mailto:[log in to unmask]> or 2-5426 with any questions you may have.
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Have new ideas of classes you are interested in attending in the Training and Development Department? Contact us below an share your ideas.
Contact Jake Allen ([log in to unmask]<mailto:[log in to unmask]>), Rosa Newman ([log in to unmask]<mailto:[log in to unmask]>), or Eunice Currie ([log in to unmask]<mailto:[log in to unmask]>) by e-mail or by phone at Ext: 2-5554 with your questions or comments.
OUR MISSION: The mission of the Office of Human Resources: Staff Development is to provide quality training and development opportunities in the areas of Professional Development, Personal Growth, and Family Enrichment. We accomplish this through strategic planning and effective communication while welcoming diversity and building relationships.
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