Staff Development Opportunities
(Registration/Training Calendar) (Staff Development Home) (Human
Resources Home)
April 2009
Note: Classes marked with an (8) are part of the CORE 8 program.
Classes marked with an (AP) are part of the Indispensable
Administrative Assistant program. Classes marked by a (T) are part of
our Trailblazers: Pathways to Effective Supervision program.
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Maverick 101: New Employee Orientation (8)
If you are new to UT Arlington or if you are an existing employee
looking to reconnect with the pulse of the University, then I’ve got
the class for you.
What: Maverick 101: New Employee Orientation
When: Wednesday, April 1st, 2009, 8:00 a.m.-12:00 p.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen, Rosa Newman, and a host of key UT Arlington
department leaders.
Come learn about the exciting happenings here at UT Arlington and hear
from key departments that want to make your work and life easier and
more fulfilling.
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Food for Thought: Crisis and Stress: We All Go Through It, Some Better
Than Others
This discussion will address the differences between crisis and stress
and how to combat each one. Intervening as a respondent to crisis and
stress will also be addressed.
What: Crisis and Stress
When: Wednesday, April 1st, 2009, 12:00 p.m.-1:00 p.m.
Where: Maverick Activity Center 101B
Who: M. Deanee' Moran, MA, UT Arlington-R.V.S.P. Coordinator
Bring your sack lunch and a notepad.
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Performance Management Forms and Procedures
Join us for an overview of the new forms and procedures for
Performance Management at UT Arlington.
What: Performance Management Forms and Procedures
When: Thursday, April 2nd, 2009, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond
New forms can be found online at: http://www.uta.edu/policy/forms/hr/3-82.pdf
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Customer Service 101 (8)
How can I best serve my customers? How do I deal with difficult
customers? If you’re looking for answers to these questions then this
is the class for you.
What: Customer Service 101
When: Tuesday, April 7th, 2009, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center room 200
Who: Jake Allen
Come learn what it means to deliver knock-your-socks-off customer
service.
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MavLife: Livin’ Like A Maverick-Discovering Your Type
Using a personality assessment tool, participants will explore their
preferences for behaviors in four dimensions and how those preferences
effect actions at work. The type functions will be described and
discussion and activities will ensue to explore how type can be used
in building a well-rounded team.
What: Discovering Your Type
When: Wednesday, April 8th, 2009, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Cheri Butler, UT Arlington Career Services
Come and learn what your type is and how to make the most of it in a
team environment!
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Welcoming Diversity (8)
This workshop is an experiential, interactive program designed to
promote awareness and increased sensitivity to the many similarities
and differences among individuals and groups in our society. Done in
an upbeat, hopeful tone, the program focuses on developing self-pride,
examining stereotypes, and learning skills in responding to
prejudicial jokes, remarks, and slurs. Participants will also discover
how to be more attentive to diversity and racism in the workplace and
community.
What: Welcoming Diversity
When: Thursday, April 9th, 2009, 9:00 a.m.- 4:00 p.m.
Where: Rady Room, 6th floor Nederman Hall
Who: Eunice Currie and Shawn DuMond
Lunch will be provided. Please dress in comfortable/casual attire.
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Fundamental Skills for Supervisor and Managers (T)
If you are a first time supervisor/manager looking for the key tools
for success in your new role or a longtime supervisor/manager, then
you don’t want to miss this opportunity to learn and grow. This
course deals with the essential skills and knowledge for all
supervisors and mangers.
What: Fundamental Skills for Supervisors/Managers
When: Tuesday, April 14th, 2009, 9:00 a.m. - 11:00 a.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond
Participants will learn best practices for communication, coaching,
dealing with difficult employees, and performance enhancement.
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AHA HeartSavers: First Aid with CPR and AED
Would you know what to do if someone around you was having a heart
attack?
What: AHA HeartSavers: First Aid with CPR and AED
When: Wednesday April 15th, 2009, 9:00 a.m. -12:00 p.m.
Where: Environmental Health & Safety Building, 500 Summit Ave.
Who: Environmental Health and Safety Trainers
The skills you learn here could save a life. Participants will receive
CPR certification card.
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Real Talk/Real Issues: Disability Etiquette 101: Why is Disability
Part of our Diversity Today?
Viewing people with disabilities as a specific cultural group within a
diverse society is a new development in today’s society. This session
will explore historical disability references and current trends that
support the idea of disability as part of our diversity and how we can
use “disability etiquette” to help us be inclusive at UT Arlington!
What: Disability Etiquette 101: Why is Disability Part of our
Diversity Today?
When: Wednesday, April 15, 2009 - 12:00 p.m.- 1:00 p.m.
Where: Wetsel Service Center – room 200
Who: Dr. Dianne Hengst, Director/Office for Students with Disabilities
and ADA Coordinator for UT Arlington
Space is limited. Lunch will be served. Contact the Office of
Institutional Compliance at [log in to unmask] or 2-5100 with your
questions.
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Professional Telephone Techniques (8)
This course is a basic introduction to telephone etiquette and
customer service skills. Learn to develop and utilize listening and
speaking skills for better communication between the customer and
yourself. Discover what to do and say when a phone call becomes
difficult.
What: Professional Telephone Techniques
When: Thursday, April 16th, 2009, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond
A little effort and the right knowledge will go a long way in having a
professional phone conversation.
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Partnering With Your Boss (AP)
As an administrative assistant, your success depends upon effectively
partnering with your boss. You are often called upon to communicate,
plan, organize, negotiate and participate in decision-making at very
high levels. This course is specially designed to help you learn goal
setting, prioritizing, planning, decision making, relationship
building and listening.
What: Partnering with Your Boss
When: Tuesday, April 21st, 2009, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center, room 200
Who: Shawn DuMond
You will return to work with a better understanding of what partnering
with your boss entails and a greater ability to support your
organizations goals from your position as a secretary, executive
secretary or member of the administrative support staff.
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Essentials of Assertiveness (AP)
Learn powerful tools for assertiveness to help you deal with conflict
at all levels in the organization and discover techniques on how to be
an assertive communicator.
What: Essentials of Assertiveness
When: Thursday, April 23rd, 2009, 2:00 p.m. -4:00 p.m.
Where: Wetsel Service Center room 200
Who: Shawn DuMond
You will also explore the differences between being passive,
aggressive and assertive. In addition, you will assess your areas of
strength and growth in this critical skill.
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Say What You Mean and Mean What You Say: Essential Communication
Skills (8)
Do you struggle to find the right words in a conversation? Do you find
yourself not being able to get your point across? Now is your
opportunity to learn the skills that can empower you to speak clearly
and effectively.
What: Essential Communication Skills
When: Wednesday, April 29th, 2009, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center Room 200
Who: Shawn DuMond
Participants will learn about communication styles, assertiveness, non-
verbal communication, and additional keys to communication that will
educate and empower.
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Team Building for Supervisors (T)
As a manager, what kind of relationship would you like to have with
your employees ... Leader? Friend? Teacher? Mentor?... the person who
motivates them, guides them, encourages them, and makes them want to
win? Our team-building seminar is designed to teach you powerful
employee coaching methods to turn even problem employees into super
productive, motivated winners!
What: Team Building for Supervisors
When: Thursday, April 30th, 2009, 2:00 p.m.- 4:00 p.m.
Where: Wetsel Service Center, room 200
Who: Shawn DuMond
This team-building training shows you how to pull everyone together
with a shared drive and purpose.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or to register
for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Contact Shawn DuMond by e-mail at [log in to unmask] or by phone at Ext:
2-5518 with your questions or comments.
OUR MISSION: "It is the purpose of the Staff Development Office of The
University of Texas at Arlington to empower the employees of our
University by providing educational opportunities in the areas of
Professional Development, Personal Growth and Family Enrichment."
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