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Staff Development Opportunities[cid:412F1277-275F-436D-8716-7A545F6C952A@uta.edu](Registration/Training Calendar<https://policy.uta.edu/HRWeb/Application?cmd=classes>) (Staff Development Home<http://www.uta.edu/hr/staff-development/index.php>) (Human Resources Home<http://www.uta.edu/hr/>)
April 2010
Note: Classes marked with an (8) are part of the CORE 8 program. Classes marked with an (AP) are part of the Indispensable Administrative Assistant program. Classes marked by a (T) are part of our Trailblazers: Pathways to Effective Supervision program.
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Real Issues/Real Talk: Harassment Issues in Higher Education
The term harassment covers many areas, and can occur in many different situations. The person doing the harassing can be a co-worker, supervisor, professor, advisor, or student. It can also be a sub-contractor of the company, a customer or visitor to the University. This presentation will cover the various forms of harassment and the appropriate steps for resolving the situation.
What: Harassment Issues in Higher Education
When: April 6, 2010, 12:00 – 1:00 PM
Where: Carlisle, University Center
Who: Eddie Freeman, Director, Office of Equal Opportunity Services
Space is limited. Lunch will be served.
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Maverick 101: New Employee Orientation (8)
If you are new to UT Arlington or if you are an existing employee looking to reconnect with the pulse of the University, then I’ve got the class for you.
What: Maverick 101: New Employee Orientation
When: Wednesday, April 7th, 2010, 8:00 a.m. - 12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman, and a host of key UT Arlington department leaders.
Come learn about the exciting happenings here at UT Arlington and hear from key departments that want to make your work and life easier and more fulfilling.
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Fresh Start from Tobacco-Session 1
The Fresh Start From Tobacco program consists of a series of four seminar series designed to educate and assist individuals who are ready to make a fresh start from tobacco use. These seminars will cover steps to understanding addiction, quitting and coping strategies, and receiving help. It is important to attend all four sessions.
What: Fresh Start from Tobacco
When: Thursday, March 11th, 2010, 10:00 a.m. – 12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Nekima Booker, University Health Services
In addition, all participants are eligible for a limited supply of nicotine replacement therapy patches and gum.
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Leadership Skills for Supervisors (T)
This course is designed to provide supervisors with the information that will help them to become effective leaders in the workplace. We will explore different leadership styles on how to bring out the best leader in you.
What: Leadership Skills for Supervisors
When: Thursday, April 8th, 2010 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center Room 200
Who: Shawn DuMond
Let us help you unleash the leader in you.
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Writing Effective E-Mails (AP)
E-mail has become an essential communication tool for most individuals and organizations. It is vitally important that you identify and learn all of the basics of e-mail communication as well as all of the dangers of e-mail communication.
What: Writing Effective E-mails
When: Tuesday, April 13th, 9:00 a.m.-11:00 a.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen
In this course, participants will learn the keys to effective e-mails as well as proper cyber manners and how to avoid e-mail overload.
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Food for Thought: Organics - Is it healthier? Is it worth it?
Come and learn the truth about organic food and organic products. We will discuss the facts and provide everything you need to know about this controversial topic.
What: Organics – Is it healthier? Is it worth it?
When: Wednesday, April 14th, 2010, 12:00 p.m. – 1:00 p.m.
Where: Maverick Activity Center 101B
Who: Brie Woods – Registered Dietitian who is now working with the MAC providing nutrition consultations and counseling on various topics including weight management and sports nutrition.
Bring your sack lunch and a notepad.
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Professional Telephone Techniques (8)
This course is a basic introduction to telephone etiquette and customer service skills. Learn to develop and utilize listening and speaking skills for better communication between the customer and yourself. Discover what to do and say when a phone call becomes difficult.
What: Professional Telephone Techniques
When: Wednesday, April 14th, 2010, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
A little effort and the right knowledge will go a long way in having a professional phone conversation.
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Controversial Issues Workshop
Interested in essential skills related to dealing with tough interpersonal and intergroup conflicts. This incredible class demonstrates a method for assisting diverse groups to work together even in tough, emotionally charged conflicts.
What: Controversial Issues Workshop
When: Thursday, April 15th, 2010, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center Room 200
Who: Eunice Currie and Shawn DuMond
Attendees for this class must have attended the Welcoming Diversity workshop in order to attend this session.
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Customer Service 101 (8)
How can I best serve my customers? How do I deal with difficult customers? If you’re looking for answers to these questions then this is the class for you.
What: Customer Service 101
When: Tuesday, April 20th, 2010, 9:00 a.m. – 11:00 a.m.
Where: Wetsel Service Center, Room 200
Who: Rosa Newman
Come learn what it means to deliver knock-your-socks-off customer service.
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The Art of Listening (AP)
Although most people believe they are good listeners, most people only really listen to a small portion of a conversation. If you have the desire to become a good listener, then this course is for you.
What: The Art of Listening
When: Tuesday, April 20th, 2:00 p.m.-4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
Participants will learn the basics of good listening as well as tips for identifying listening style and how get the most out of a face-to-face conversation.
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Fundamental Skills for Supervisors/Managers (T) (AP)
If you are a first time supervisor/manager looking for the key tools for success in your new role or a longtime supervisor/manager, then you don’t want to miss this opportunity to learn and grow. This course deals with the essential skills and knowledge for all supervisors and managers.
What: Fundamental Skills for Supervisors/Managers
When: Thursday, April 22nd, 2010, 2:00 p.m. – 4: 00 p.m.
Where: Wetsel Service Center, Room 200
Who: Shawn DuMond
Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement.
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Fresh Start from Tobacco-Session 2
The Fresh Start From Tobacco program consists of a series of four seminar series designed to educate and assist individuals who are ready to make a fresh start from tobacco use. These seminars will cover steps to understanding addiction, quitting and coping strategies, and receiving help. It is important to attend all four sessions.
What: Fresh Start from Tobacco
When: Thursday, April 22nd, 2010, 10:00 a.m. – 12:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Nekima Booker, University Health Services
In addition, all participants are eligible for a limited supply of nicotine replacement therapy patches and gum.
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Partnering With Your Boss (AP)
As an administrative assistant, your success depends upon effectively partnering with your boss. You are often called upon to communicate, plan, organize, negotiate and participate in decision-making at very high levels. This course is specially designed to help you learn goal setting, prioritizing, planning, decision making, relationship building and listening.
What: Partnering with Your Boss
When: Thursday, April 22nd, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Jake Allen
You will return to work with a better understanding of what partnering with your boss entails and a greater ability to support your organizations goals from your position as a secretary, executive secretary or member of the administrative support staff.
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Managing Stress in the Workplace (AP)
Is stress affecting how you function at work or at home? Stress is normal and sometimes even necessary. How you handle stress makes all the difference in the world. Learn what stress is and how to identify and understand it. In addition, discover how to identify your sources of your stress.
What: Managing Stress in the Workplace
When: Tuesday, April 27th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center Room 200
Who: Jake Allen
As the holidays approach, this is a great time take a timeout to learn the tips to help you deal with stress.
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Employee Assistance Program (EAP) for Supervisors
Did you know that Supervisors can be the frontline champions in helping an employee achieve a work/life balance? You just need the right tools.
What: Employee Assistance Program (EAP) for Supervisors
When: Thursday, April 29th, 2010, 2:00 p.m. – 4:00 p.m.
Where: Wetsel Service Center, Room 200
Who: Sandra Leal, LMSW, Alliance Work Partners
This information can mean the difference between helplessly watching one of your team members struggle through a crisis or connecting them with the tools that will help them overcome a difficult situation.
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Interested in Technical/Computer classes?
For a full up to date list of computer training classes or to register for a computer class, please visit the OIT Training website.
http://www.uta.edu/oit/cs/training/index.php
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Interested in meeting other administrative professionals across campus and throughout the Metroplex?
Come see what the Arlington Golden Circle Chapter IAAP is all about. Meetings take place right here on campus in J.D. Wetsel Service Center, Room 200 on the second Tuesday of every month.
Visit http://www.iaap-arlington.org/ for meeting and seminar details or contact Sherilyn Sicking CPS/CAP at [log in to unmask]<mailto:[log in to unmask]> or 2-5426 with any questions you may have.
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Contact Shawn DuMond ([log in to unmask]<mailto:[log in to unmask]>), Jake Allen ([log in to unmask]<mailto:[log in to unmask]>), or Rosa Newman ([log in to unmask]<mailto:[log in to unmask]>) by e-mail or by phone at Ext: 2-5554 with your questions or comments.
OUR MISSION: The mission of the Office of Human Resources: Staff Development is to provide quality training and development opportunities in the areas of Professional Development, Personal Growth, and Family Enrichment. We accomplish this through strategic planning and effective communication while welcoming diversity and building relationships.
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